Parts Advisor (Elie)

AgWest Ltd.; Elie; On-site; CAD 42,000 - 54,000; Full time

Job summary

AgWest Ltd. in Elie, MB is seeking a reliable Parts Advisor to join our Parts Department. You will assist customers in person, by phone, and by email, support service technicians, and help manage inventory and orders to keep operations smooth.

This role emphasizes teamwork, strong communication, and a willingness to learn about AGCO and CLAAS machinery. You may travel between branches as needed and contribute to achieving sales goals while maintaining accurate records.

Qualifications

• High school diploma or equivalent (post-secondary education an asset).
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred.
• Strong communication and organizational skills.
• Demonstrated ability to meet sales goals.
• Technical knowledge of machinery/parts or willingness to learn.
• Ability to work independently and collaboratively.
• Willingness to travel between branches if required.

Responsibilities

• Provide outstanding customer service in person, by phone, and via email.
• Support service technicians and the service team with parts-related needs.
• Address inquiries, check availability, and process orders accurately.
• Receive and inspect incoming parts shipments.
• Accurately manage outbound shipments to customers and other branches.
• Handle returns in accordance with company policies.
• Work closely with the parts team to ensure smooth daily operations.
• Assist other branches when coverage is needed.
• Contribute to a cooperative and team-driven work culture.
• Work toward achieving and exceeding parts sales goals.
• Recommend and upsell relevant parts and promotions to customers.
• Track sales performance and report progress to the Parts Manager.
• Learn and maintain knowledge of AGCO, Claas, and third‑party machinery and parts.
• Stay informed on new products and technologies
• Share knowledge with the team to support a learning environment.
• Monitor inventory levels and help optimize stock availability.
• Perform cycle counts and assist in minimizing stock discrepancies.
• Recommend stocking of high‑demand items.
• Maximize supplier discounts through effective order timing.

Skills

Parts department

Sales targets

Customer service

Communication

Technical knowledge

Team collaboration

Travel between branches

Education

High school diploma

Job description

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Elie, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities

Customer & Service Support

• Provide outstanding customer service in person, by phone, and via email
• Support service technicians and the service team with parts-related needs
• Address inquiries, check availability, and process orders accurately

Shipping & Receiving

• Receive and inspect incoming parts shipments
• Accurately manage outbound shipments to customers and other branches
• Handle returns in accordance with company policies

Teamwork & Collaboration

• Work closely with the parts team to ensure smooth daily operations
• Assist other branches when coverage is needed
• Contribute to a cooperative and team-driven work culture

Sales & Performance

• Work toward achieving and exceeding parts sales goals
• Recommend and upsell relevant parts and promotions to customers
• Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

• Learn and maintain knowledge of AGCO, Claas, and third‑party machinery and parts
• Stay informed on new products and technologies
• Share knowledge with the team to support a learning environment

Inventory Management

• Monitor inventory levels and help optimize stock availability
• Perform cycle counts and assist in minimizing stock discrepancies
• Recommend stocking of high‑demand items
• Maximize supplier discounts through effective order timing

Other duties as assigned

Qualifications

• High school diploma or equivalent (post-secondary education an asset)
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
• Strong communication and organizational skills
• Demonstrated ability to meet sales goals
• Technical knowledge of machinery/parts or willingness to learn
• Ability to work independently and collaboratively
• Willingness to travel between branches if required

Working Conditions

• Must be able to lift and move parts weighing 50+ lbs
• Standing for extended periods and working in warehouse settings
• Overtime may be required during peak periods

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year‑round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Ready to join a growing team in the heart of Manitoba agriculture?