Service Advisor (Richmond, BC)

Go Auto; Richmond; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Health and dental benefits

Vacation starting at 3 weeks

Career growth

Job summary

Go Auto in Richmond, BC is seeking an experienced Service Advisor to join a busy dealership service team. You will greet customers, open and manage repair orders, and collaborate with technicians to ensure smooth service flow and strong customer satisfaction.

Ideal candidates have OEM dealership experience, can manage a fast-paced lane, and contribute to department performance. This role offers a strong earning potential and growth opportunities within Go Auto.

Qualifications

• Previous OEM dealership service advisor experience.
• Strong knowledge of repair orders and service workflow.
• Ability to deliver high customer satisfaction results.

Responsibilities

• Greet customers and guide them through the service process.
• Open, manage, and close repair orders accurately.
• Explain recommended repairs clearly and professionally.
• Work closely with technicians, parts, and service leadership.
• Keep customers updated throughout the repair process.
• Help maintain strong CP hours per RO.
• Support a high NPS/customer satisfaction experience.
• Build long-term customer relationships through trust and follow-through.

Skills

Customer service

Communication

Organization

Problem solving

Detail-oriented

Punctual

CDK experience

Second language

Tools

CDK software

Job description

Service Advisor (Richmond, BC)
No Evenings | Strong Pay Plan | Career Growth

We’re looking for an experienced Service Advisor to join a busy dealership service team in Richmond.

This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience.

This is not an entry-level service role. We’re looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.

What You’ll Do

• Greet customers and guide them through the service process
• Open, manage, and close repair orders accurately
• Explain recommended repairs clearly and professionally
• Work closely with technicians, parts, and service leadership
• Keep customers updated throughout the repair process
• Help maintain strong CP hours per RO
• Support a high NPS/customer satisfaction experience
• Build long-term customer relationships through trust and follow-through

What You Bring

• Previous Service Advisor experience in an OEM dealership
• Strong understanding of repair orders, service workflow, and customer follow-up
• Proven ability to deliver strong customer satisfaction results
• Strong communication, organization, and problem-solving skills
• Detail-oriented, punctual, and professional
• Comfortable working in a fast-paced dealership environment
• CDK experience is an asset
• A second language is an asset, but not required

Why Join

• Busy service department with steady customer traffic
• Strong earning opportunity tied to performance
• No evening shifts
• Health and dental benefits
• Vacation starting at 3 weeks
• Career growth and promote-from-within culture
• Ongoing training and development
• Employee Investment Program with a guaranteed return

If you’re an experienced dealership Service Advisor who knows how to deliver strong customer service, manage repair orders, and drive service performance, we’d like to connect.