Service Advisor: Repairs Scheduling & Customer Care (Flexible)

Toromont Cat

Northwestern Ontario

Hybrid

CAD 59,000 - 73,000

Full time

8 days ago

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Benefits offered by this job

Flexible schedules

Training programs

Total rewards

Caterpillar brand

Job summary

Toromont Cat in Thunder Bay is seeking a Service Advisor to provide technical direction and accountability for scheduling all equipment repairs with internal and external teams, while keeping customers informed throughout the repair cycle. The role supports quotes, timelines and process flow to ensure timely WIP processing, with emphasis on safety and premium Caterpillar service standards.

The position offers flexible schedules and opportunities across Eastern Canada within a leading equipment

Qualifications

Minimum post-secondary education.
Minimum 5 years experience in service operations.

Responsibilities

Demonstrate safe, environmentally sound work behaviours in line with Health and Safety policies.
Update and manage Service Scheduler timely and accurately.
Schedule machine repairs and preventative maintenance for Technicians.
Coordinate with Service Supervisor, MSRs and PSSRs to meet deadlines for repairs.
Provide customer support for calls and follow-up during and after repairs.
Open and structure work orders, verify warranty status and customer pay arrangements.
Collaborate to ensure timely and accurate service reports from Technicians.
Source parts and tools during job set-up and provide shipping instructions to site.
Manage local purchases and review work orders for invoicing and credits.
Assist with Warranty and Goodwill processing including documentation.
Maintain current information cascading to Supervisors and PMs.
Review and maintain WIP daily to support invoicing and KPIs.