Service Advisor

Toromont Cat; Canada; On-site; CAD 59,025 - 73,782; Full time

Job summary

Toromont Remanufacturing in Bradford, ON, seeks a Service Advisor to be the primary contact for internal and external stakeholders on remanufacturing components and service jobs, using technical knowledge and customer service to deliver timely support.

The role collaborates with the production planning team, Supervisors and Coordinators to ensure quotes, timelines and WIP are maintained and to support accurate processing.

Qualifications

• Post-secondary education with related experience is an asset.
• Safety conscious with a technical aptitude and knowledge of Caterpillar or competitor lines.
• Customer-centric team player with a strong sense of urgency.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Attention to detail and strong time-management in a deadline-driven environment.
• Proficiency with Microsoft Office Applications including Excel, Word and Outlook; DBS/SIS is a plus.
• Willingness to accommodate flexible shifts and non-standard hours.

Responsibilities

• Serve as the primary contact for customer inquiries across exchanges and service jobs.
• Manage cores and production requests, reviewing turns and assigning cores.
• Process backorders, create customer purchase orders, and update inventory systems.
• Coordinate with production planning to schedule repairs and rebuilds.
• Provide post-repair customer support and follow-up.

Skills

Sales experience

Customer service mindset

Communication skills

Interpersonal skills

Time management

Planning skills

Microsoft Office (Excel/Word/Outlook)

Education

Post-secondary education

Tools

DBS

SIS

Job description

Toromont Remanufacturing is looking for a Service Advisor to join our team in Bradford, ON! This position will be a primary contact for all internal and external stakeholders with regards to Toromont Remanufacturing components and service jobs, utilizing general technical knowledge and customer service skills to provide exceptional service in an effective and timely manner. The Reman Service Advisor will also collaborate with the Production planning team, Supervisors and Coordinators to ensure quotes, timelines and processes are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type

Full Time, Permanent

Compensation

$59,025.00 to $73,782.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Manage customer inquiries as the primary contact for exchange and flip exchange component sales to branches, remote mine sites, service jobs, sea lift management, walk in customers
• Manage cores as they are returned, review turns, assign cores and submit production requests
• Review back-order report daily, fill backorders and create customer purchase orders as required
• Update Reman inventory management system as required with work order information, component status and completion timelines, ensure accuracy
• Complete customer quotes as required and obtain quote approvals
• Schedule component repairs and rebuilds with the production planning team
• Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for component repairs
• Provide customer support for incoming calls and effective follow-up during and after component repairs
• Manage additional billing when required based on core criteria, communicate add bill, track and follow up to ensure timely recovery
• Review inventories on component completion, transfer inventory to best stocking location based on consumption
• Provide shipping instructions and arrange special freight moves as required

Must-haves for this role:

• Post-Secondary Education with experience in sales, parts counter or customer service would be an asset
• Safety conscious with a technical aptitude and basic knowledge of Caterpillar and or competitive product lines
• Customer centric team player with a strong sense of urgency
• Exceptional communication and interpersonal skills with a proven ability to work effectively within cross functional teams
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Proficiency in Microsoft Office Applications including Excel, Word and Outlook (experience with DBS and SIS would be an asset)
• Must be willing and able to accommodate flexible shifts and non-standard hours in support of business needs

About Toromont Reman

Toromont Reman helps you maximize your investment in equipment. Industry leader in parts availability and warranty coverage. Whether you are looking for a custom rebuild or remanufacturing, we provide reliable, certified ISO-9001 service to all Cat and other manufacturers' equipment. Thanks to our group of more than 75 skilled and dedicated specialists, we offer the industry's best warranty.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.