Service Advisor

TCAT Div of Toromont Industries Ltd; Bradford West Gwillimbury; On-site; CAD 59,000 - 74,000; Full time

Job summary

Toromont Remanufacturing is seeking a Service Advisor in Bradford, ON. You will be the primary contact for internal and external stakeholders regarding remanufacturing components and service jobs, collaborating with planning teams to maintain quotes, timelines, and WIP processing.

The role emphasizes safety, customer service excellence, and the Caterpillar brand, with opportunities across Eastern Canada and flexible scheduling.

Qualifications

• Post-Secondary Education with experience in sales, parts counter or customer service.
• Technical aptitude with Caterpillar knowledge preferred.
• Customer-centric with a strong sense of urgency.
• Excellent communication and interpersonal skills for cross-functional teams.
• Attention to detail, efficient time-management and effective planning in a deadline-driven environment.
• Proficiency with MS Office including Excel, Word and Outlook; DBS/SIS is a plus.
• Willingness to accommodate flexible shifts and non-standard hours.

Responsibilities

• Serve as primary contact for customer inquiries and service jobs.
• Coordinate with production planning and supervisors to meet quotes and timelines.
• Manage returns, backorders, and generate purchase orders as needed.
• Update inventory systems and track work-in-progress details.
• Provide shipping instructions and coordinate special freight moves when required.
• Support billing activities and ensure timely follow-up on charges.

Skills

Customer service

Communication

Time management

Team player

Education

Post-secondary education

Tools

Microsoft Office

Outlook

Job description

Toromont Remanufacturing is looking for a Service Advisor to join our team in Bradford, ON! This position will be a primary contact for all internal and external stakeholders with regards to Toromont Remanufacturing components and service jobs, utilizing general technical knowledge and customer service skills to provide exceptional service in an effective and timely manner. The Reman Service Advisor will also collaborate with the Production planning team, Supervisors and Coordinators to ensure quotes, timelines and processes are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type

Full Time, Permanent

Compensation

$59,025.00 to $73,782.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  Manage customer inquiries as the primary contact for exchange and flip exchange component sales to branches, remote mine sites, service jobs, sea lift management, walk in customers
  Manage cores as they are returned, review turns, assign cores and submit production requests
  Review back-order report daily, fill backorders and create customer purchase orders as required
  Update Reman inventory management system as required with work order information, component status and completion timelines, ensure accuracy
  Complete customer quotes as required and obtain quote approvals
  Schedule component repairs and rebuilds with the production planning team
  Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for component repairs
  Provide customer support for incoming calls and effective follow-up during and after component repairs
  Manage additional billing when required based on core criteria, communicate add bill, track and follow up to ensure timely recovery
  Review inventories on component completion, transfer inventory to best stocking location based on consumption
  Provide shipping instructions and arrange special freight moves as required

Must-haves for this role:

• Post-Secondary Education with experience in sales, parts counter or customer service would be an asset
• Safety conscious with a technical aptitude and basic knowledge of Caterpillar and or competitive product lines
• Customer centric team player with a strong sense of urgency
• Exceptional communication and interpersonal skills with a proven ability to work effectively within cross functional teams
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Proficiency in Microsoft Office Applications including Excel, Word and Outlook (experience with DBS and SIS would be an asset)
• Must be willing and able to accommodate flexible shifts and non-standard hours in support of business needs

About Toromont Reman

Toromont Reman helps you maximize your investment in equipment. Industry leader in parts availability and warranty coverage. Whether you are looking for a custom rebuild or remanufacturing, we provide reliable, certified ISO-9001 service to all Cat and other manufacturers' equipment. Thanks to our group of more than 75 skilled and dedicated specialists, we offer the industry's best warranty.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.