Flexible Schedule Service Advisor for Heavy Equipment

Toromont Cat; Peterborough; On-site; CAD 59,000 - 74,000; Full time

Job summary

Toromont Cat in Hamilton is seeking a Service Advisor to provide scheduling direction for repairs, coordinating with internal and external teams, and keeping customers informed throughout the repair cycle. You will collaborate with the Supervisor and Coordinator to ensure quotes, timelines and WIP flow are maintained to support accurate processing.

This full-time contract role offers opportunities for growth, cross-location work across Eastern Canada, and access to internal training with a focus

Qualifications

• Minimum post-secondary education.
• Minimum 5 years experience in service operations.

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Update and manage Service Scheduler in a timely and accurate manner
• Schedule both machine repairs and preventative maintenance for the Technicians
• Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
• Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
• Source parts and tools during job set-up and provide shipping instructions to the site
• Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
• Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
• Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
• Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Education

Post-secondary education

Job description

Toromont Cat in Hamilton is seeking a Service Advisor to provide scheduling direction for repairs, coordinating with internal and external teams, and keeping customers informed throughout the repair cycle. You will collaborate with the Supervisor and Coordinator to ensure quotes, timelines and WIP flow are maintained to support accurate processing.

This full-time contract role offers opportunities for growth, cross-location work across Eastern Canada, and access to internal training with a focus