Service Advisor - Planet Kia Brandon

Sobkow Technologies Inc.; Brandon; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

Planet Kia is expanding and seeking a Service Counter Advisor to support customers and the Service Department. You will coordinate service needs, prepare estimates, manage records, and handle parts/inventory in a fast-paced dealership environment.

The role requires strong organizational skills, customer focus, and the ability to work with repair orders from initial check-in to completion. A high school diploma and valid driver’s license are necessary.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Minimum 6 months of automotive parts experience; dealership experience preferred.
• Strong telephone and computer skills.
• Excellent organizational and attention-to-detail skills.
• Ability to work in a fast-paced, multi-line dealership environment.
• Valid Driver's License.
• Ability to lift up to 50 lbs., regularly up to 25 lbs.

Responsibilities

• Review vehicle maintenance records and service schedules.
• Prepare accurate repair estimates including parts, materials, labour costs.
• Calculate customer payments including deductibles.
• Prepare and process repair orders with vehicle concerns and recommended repairs.
• Obtain customer approvals and signatures.
• Enter and maintain repair orders in the service database.
• Maintain automotive service records and identify problems and actions.
• Assist with coordinating vehicle washes and answering calls and emails.

Skills

Customer service

Telephone skills

Detail oriented

Organizational skills

Computer skills

Education

High School Diploma or GED

Job description

Planet Kia is preparing for the completion of our new building in spring of 2027, bringing exciting opportunities as we expand. This is a great time to join our team and be part of that growth as we prepare to move into our new facility.

Position Overview

As a Service Counter Advisor, you will assist customers and the Service Department by coordinating service needs, preparing repair orders and estimates, maintaining records, and managing parts and inventory. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced, multi-line dealership environment.

Duties & Responsibilities

• Review vehicle maintenance records and service schedules
• Prepare accurate repair estimates by calculating parts, materials, supplies, and labour costs
• Calculate customer payments, including applicable deductibles
• Prepare and process repair orders, including documenting vehicle concerns, symptoms, causes, recommended repairs, and services required
• Obtain customer approval and required signatures
• Enter and maintain repair orders in the dealership service database
• Maintain accurate automotive service records, including identified problems and corrective actions
• Complete initial vehicle inspections and customer check-ins
• Assist with coordinating vehicle washes
• Answer incoming phone calls and respond to email inquiries

Requirements

• High School Diploma or GED
• Minimum 6 months of customer service experience
• Minimum 6 months of automotive parts experience; dealership experience is preferred
• Strong telephone and computer skills
• Excellent organizational and attention-to-detail skills
• Ability to work effectively in a fast-paced, multi-line dealership environment
• Valid Driver?s License
• Ability to lift up to 50 lbs., with the ability to regularly lift up to 25 lbs.