Service Advisor - Maple Mazda (26284)

Zanchin Automotive Group; Vaughan; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Tools provided

Training & development

Career advancement

Employee pricing

Job summary

Maple Mazda, part of Zanchin Automotive Group, is seeking an experienced Service Advisor to join our high-performing Service Department in Vaughan, Canada. You will be the primary guest contact, recommending maintenance, coordinating with technicians, and ensuring a smooth service experience from drop-off to delivery.

The ideal candidate has 3+ years in service advising or automotive customer service, strong communication, and proficiency with ERP/CRM systems.

Qualifications

• 3+ years proven experience as a Service Advisor or similar automotive customer-service role.
• Secondary School diploma or equivalent experience.
• Proficiency with ERP systems (CDK/Reynolds) and CRM platforms.

Responsibilities

• Sell recommended and required vehicle maintenance and repairs.
• Act as liaison between customer and service technician.
• Explain maintenance needs and cost estimates to guests.
• Advise customers on vehicle care and maintenance importance.
• Schedule appointments and provide status updates to customers.
• Accurately prepare repair orders and invoices.

Skills

Customer service

Communication

Sales ability

Organization

Teamwork

Education

Secondary School diploma

Tools

CDK/Reynolds ERP

CRM software

Job description

Service Advisor career and employment opportunity awaits you.

The Power to Move You

Maple Mazda, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment!

We are seeking an experienced, motivated and customer-focused Service Advisor to join out high-performing Service Department.

The ideal candidate is passionate about delivering an exceptional guest experience while building lasting relationships and ensuring every vehicle receives high level of care.

Our Service Department is highly customer centric, and we are looking for someone who shares our commitment to professionalism, attention to detail, transparency and outstanding service.

What’s in it for you….

• Work within a professional, high performing Service Department
• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance...and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As a Service Advisor, you will be the primary point of contact between our guests and the Service Department. You will be responsible for understanding guest needs, recommending appropriate maintenance and repairs, communicating throughout the service process, and ensuring a seamless experience from appointment through vehicle delivery.

Specifically:

• sell recommended and required vehicle repair/maintenance
• serve as the liaison between the customer and automotive service technician
• explain nature of vehicle maintenance and costs
• advise customers on how to look after the vehicle and stress the importance of maintenance
• schedule appointments; contact customers with vehicle repair status updates/follow-ups
• accurately prepare repair orders and invoices

About you….

The successful candidate will be someone who genuinely believes that the guest experience comes fist.

You are confident, personable, organized, and able to balance the needs of the guest, technicians and the dealership. You understand that a great service advisor does more than write a repair orders they build relationships, create trust and become a valued automotive partner for the guests.

• 3+years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma, or equivalent experience
• proficiency working with ERP systems (ie. CDK/Reynolds)
• proficiency working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

If you are an experienced Service Advisor or service BDC representative who takes pride in delivering an expectational guest experience, we would like to hear from you!

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.