Full-time Service Appointment Coordinator (BDC) - Maple Hyundai (26282)

Zanchin Automotive Group; Vaughan; Hybrid; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Enhanced benefits program

Tools provided

Training & development

Career advancement

Employee pricing

Job summary

Maple Hyundai, part of Zanchin Automotive Group, is seeking a full-time Service Appointment Coordinator (BDC) to schedule vehicle service and maintenance appointments. The role involves inbound/outbound campaigns, explaining maintenance needs, and serving as the first point of contact for customer concerns.

Ideal candidates bring 1-2 years in customer service, strong communication, and the ability to thrive in a high-energy, fast-paced setting.

Qualifications

• 1-2 years’ proven experience in customer service
• Excellent communication skills (verbal and written)
• Ability to adapt, meet deadlines and work independently
• Energetic, high-energy environment thrives on pace and quality

Responsibilities

• Schedule customer vehicle service and maintenance appointments
• Explain recommended maintenance to customers
• Contact customers to confirm upcoming appointments or reschedule missed ones
• Act as initial contact for customer concerns/complaints

Skills

Customer service

Written and verbal communication

Self-motivated

Work under pressure

Team collaboration

Attention to detail

Education

Secondary School diploma

Job description

Full-Time Service Appointment Coordinator (BDC)career and employment opportunity awaits you.

The Power to Move You

Maple Hyundai, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SERVICE APPOINTMENT COORDINATORto join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

The expected pay rate for this role is$20.00 per hour, based on experience and qualifications.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity….

As an integral part of the “we can do that” operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:

• Monday - Wednesday from 8:00amto 5:00pm, Thursday from 8:00amto 6:00pm and Saturday from 8:00am to 4:00pm
• schedule vehicle service and maintenance appointments through inbound and outbound campaigns
• explain recommended and required vehicle maintenance to customers
• contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
• act as the initial contact for customer concerns/complaints

About you….

Ideal candidates will have a strong background and proven experience in customer service, including:

• 1 to 2 years’ proven experience in customer service and/or business development
• Secondary School diploma, or equivalent experience
• ability to communicate professionally (verbally and written)
• self-motivated and driven with a passion for excellence in execution
• ability to adapt to a changing environment and meet deadlines
• strong attention to detail; organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.