Service Advisor Kia Vaughan Vaughan, ON

Dilawri Group of Companies; Vaughan; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Vehicle purchase discount program

Coaching and training programs

Health and dental plans

Wellness and assistance programs

Employee social events

Career development opportunities

Job summary

Dilawri Group of Companies in Ontario is launching Kia Vaughan and seeks a Service Advisor to guide customers through service and repair processes, communicate outcomes, and ensure a transparent, efficient experience.

Reporting to the Service Manager, you will welcome customers, schedule appointments, document concerns, review maintenance schedules, and identify opportunities to recommend and sell maintenance services while maintaining records in our dealership system.

Qualifications

• Previous automotive Service Advisor experience in a dealership environment is preferred.
• Experience using CDK or a comparable dealership management system is an asset.
• Strong understanding of vehicle maintenance and repair processes.
• Exceptional customer service and relationship-building skills.

Responsibilities

• Welcome customers to the Service Department and determine their vehicle maintenance and repair needs.
• Schedule service appointments and document customer concerns and requested work.
• Prepare detailed repair orders and ensure all relevant information is complete.
• Explain inspection results, recommended repairs, costs, and completion times clearly and professionally.
• Maintain regular communication with customers and provide timely updates regarding status of vehicles.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

CDK

Job description

Founded in 1985, Dilawri is Canada's largestautomotive group and one of Canada’s Best Managed Companies. Dilawri operatesmore than 80 franchised dealerships representing over 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leadership, Teamwork, Integrity, Innovation, and GivingBack guide how we work, how we lead, and how we serve our customers andcommunities.

Through the Dilawri Foundation , weare also committed to making a meaningful difference in the communities weserve.

Discover how you can build your career with Dilawri .

The Opportunity

Dilawri Group in Ontario is activelyseeking a Service Advisor to join the opening team at Kia Vaughan.

Total Compensation: $60,000-$85,000 annually, inclusive of salary and performance-based bonus.

Reporting to the Service Manager, the ServiceAdvisor will serve as the primary point of contact between customers and theService Department. The successful candidate will guide customers through theservice and repair process, provide clear recommendations and updates, and helpensure every customer receives a professional, transparent, and efficientexperience.

Responsibilities

• Welcomecustomers to the Service Department and determine their vehiclemaintenance and repair needs.
• Scheduleservice appointments and accurately document customer concerns andrequested work.
• Preparedetailed repair orders and ensure all relevant customer and vehicleinformation is complete.
• Reviewmanufacturer maintenance schedules and recommend required or preventativeservices based on vehicle needs.
• Explaininspection results, recommended repairs, costs, and expected completiontimes clearly and professionally.
• Obtaincustomer authorization before proceeding with repairs or additional work.
• Maintainregular communication with customers and provide timely updates regardingthe status of their vehicles.
• Coordinatewith technicians, Parts Advisors, and other dealership departments tosupport efficient workflow and timely completion of repairs.
• Reviewcompleted work and invoices for accuracy before the vehicle is returned tothe customer.
• Explaincompleted repairs, warranty coverage, and future maintenancerecommendations at the time of vehicle pickup.
• Identifyappropriate opportunities to sell required maintenance and repair servicesbased on customer needs.
• Followup with customers after service visits to support satisfaction andlong-term retention.
• Respondto customer questions and concerns promptly, professionally, andrespectfully.
• Maintainaccurate and complete records in the dealership management system.
• Meetor exceed established sales, productivity, customer satisfaction, andretention targets.
• Stayinformed about manufacturer programs, warranty requirements, recalls, andtechnical service campaigns.
• Ensurecompliance with company policies, manufacturer standards, privacyrequirements, and all applicable legislation.
• Contributeto a positive, collaborative, and customer-focused Service Departmentculture.

Qualifications

• Previousautomotive Service Advisor experience in a dealership environment ispreferred.
• Experienceusing CDK or a comparable dealership management system is considered anasset.
• Strongunderstanding of vehicle maintenance and repair processes.
• Demonstratedability to recommend and sell required maintenance and repair services.
• Exceptionalcustomer service and relationship-building skills.
• Excellentverbal and written communication skills.
• Abilityto explain technical information clearly to customers.
• Strongorganizational skills and attention to detail.
• Abilityto manage multiple customers, repair orders, and competing priorities in a fast-paced environment.
• Professional,positive, and solutions-oriented approach.
• Abilityto take ownership of customer concerns and bring them to a timelyresolution.
• Abilityto work independently and collaboratively as part of a team.
• Comfortableusing technology and learning dealership systems.
• ValidOntario driver’s licence with at least three years of licensed drivingexperience and a clean driver’s abstract.
• Availabilityto work Saturdays as required.

If you are an experienced automotive serviceprofessional who is excited by the opportunity to help launch a new dealership,we invite you to submit your résumé in confidence for our review andconsideration.

Why Work With Us?

In addition to working with and learning fromleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching and manufacturer training programs
• Comprehensivehealth and dental plans
• Employeewellness and assistance programs
• Employeesocial events
• Opportunitiesfor professional development and career advancement

Build your career with a team driven by excellence,integrity, and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equalopportunity employer committed to providing a workplace free from harassmentand discrimination. We are committed to recruiting, hiring, training, andpromoting qualified individuals of all backgrounds and make employmentdecisions without regard to any protected status. Accommodation is availableupon request for applicants with disabilities throughout the recruitment andassessment process and, when hired, throughout employment.