Service Advisor - Grande Prairie Volkswagen

Volkswagen Group; Grande Prairie; Vor Ort; CAD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive compensation & benefits

Employee vehicle purchase & service

Employee and family assistance

Company-wide events and contests

Professional development opportunities

Zusammenfassung

Grande Prairie Volkswagen, part of the AutoCanada network, seeks an experienced Service Advisor to deliver an exceptional customer experience in Grande Prairie, AB. This full-time role offers a commission-based compensation model with a range of $40,000 to $60,000 annually, reflecting performance and market conditions.

You will estimate repairs, welcome customers, prepare repair orders, connect clients to technicians, and document vehicle history while thriving in a fast-paced environment.

Qualifikationen

• Minimum 2 years of dealership Service Advisor experience.
• CDK experience is an asset.
• Automotive knowledge essential.
• Strong customer service skills.
• Ability to meet targets and work under pressure.
• Excellent communication and interpersonal skills.
• Calm under challenging situations.
• Strong organization and follow-up.
• Comfort with technology in service operations.

Aufgaben

• Estimate costs and times for repairs.
• Welcome customers and discuss needs.
• Answer inquiries in person or by phone.
• Develop repair estimates considering materials, labor, and parts.
• Prepare repair orders detailing problems.
• Connect customers to technicians.
• Test-drive vehicles to confirm repairs.
• Maintain automotive records of problems and actions.

Kenntnisse

Dealership experience

Customer experience

Communication skills

Calm under pressure

Organization & follow-up

Technology familiarity

Goal setting

Fast-paced environment

Team collaboration

Tools

CDK

Jobbeschreibung

Service Full Time Grande Prairie, AB, CA

2 days ago Requisition ID: 18170

Salary Range: $40,000.00 To $60,000.00 Annually

Join the Ride!

Grande Prairie Volkswagen is proud to be part of the AutoCanada dealership network. AutoCanada is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven, and our commitment to our team members, customers, and operational excellence fuels our success.

Our dealership team members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that is right for you. Working here is fast-paced, non-stop, and a little unpredictable, and we love it.

Your Area of Focus

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and foster a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $40,000 – $60,000 Commission — No base. This position is entirely commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.