Service Advisor

Focus Hyundai; Winnipeg; On-site; CAD 40,000 - 56,000; Full time

Job summary

Focus Hyundai in Winnipeg, MB is seeking a dedicated Service Advisor to join our on-site team. You will coordinate service appointments, assist customers, and communicate clearly with the service department to ensure a smooth experience.

The role emphasizes customer service excellence, problem resolution, and follow-up to build lasting client satisfaction within our automotive service facility.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer-focused Service.
• Effective communication skills to interact professionally with customers and team members.
• Knowledgeable in Aftersales processes to ensure seamless service and customer follow-up.
• Excellent organizational and time management abilities.
• Problem-solving skills and ability to handle customer concerns effectively.
• Experience working in an automotive service department is an asset.
• High school diploma or equivalent; additional automotive service certifications are a bonus.

Responsibilities

• Provide excellent customer service and address customer needs.
• Coordinate service appointments and maintain clear communication with customers and service team.
• Deliver high-quality aftersales support to ensure customer satisfaction and build trust with clients.

Skills

Customer Service

Effective Communication

Time Management

Problem Solving

Aftersales Knowledge

Automotive Industry Experience

Teamwork

Education

High school diploma or equivalent

Automotive service certifications (bonus)

Job description

Focus Hyundai in Winnipeg, MB is dedicated to delivering exceptional customer service and meeting the diverse needs of every individual. As a trusted car dealership, we take pride in exceeding customer expectations with every interaction. Our enthusiastic and knowledgeable sales team provides support through browsing our inventory, scheduling test drives, and exploring financing options. Customers can easily reach us through our online platform or by phone to find the right vehicle for their needs.

Role Description

This is a full-time, on-site role for a Service Advisor at our location in Winnipeg, MB. The Service Advisor will be responsible for providing excellent customer service, addressing customer needs, coordinating service appointments, and maintaining clear communication with both customers and the service team. The role will also involve ensuring customer satisfaction by delivering high-quality aftersales support and fostering a relationship of trust and reliability with all clients.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer-focused Service
• Effective Communication skills to interact professionally with customers and team members
• Knowledgeable in Aftersales processes to ensure seamless service and customer follow-up
• Excellent organizational and time management abilities
• Problem-solving skills and ability to handle customer concerns effectively
• Experience working in an automotive service department is an asset
• High school diploma or equivalent; additional automotive service certifications are a bonus