Service Advisor: Elevate Customer Care & Vehicle Maintenance

The Humberview Group; Brampton; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

RRSP matching

Life insurance

EAP

Job summary

The Humberview Group is seeking a Service Advisor in Brampton to be a frontline contact for customers bringing in vehicles for service. You’ll advise on necessary services, schedule appointments, and build lasting client relationships.

Base salary plus bonus ranges from $50,000 to $100,000 per year. The role emphasizes customer service excellence, cross-team collaboration, and growth opportunities across The Humberview Group’s extensive network.

Qualifications

• Customer service experience is required.
• Strong interpersonal skills and relationship focus.
• Excellent communicator, both written and spoken.

Responsibilities

• Greet customers on arrival and document service needs.
• Recommend repairs and maintenance based on manufacturer guidelines.
• Manage repair estimates, shop loading and scheduling for efficiency.
• Schedule and coordinate service appointments and ensure workflow.
• Advise customers on car care and service value.
• Address inquiries with professionalism and care.
• Monitor progress of repair orders and provide updates.
• Handle telephone inquiries about work and appointments.

Skills

Customer service

Communication

Relationship building

Organization

Tools

CDK

Job description

The Humberview Group is seeking a Service Advisor in Brampton to be a frontline contact for customers bringing in vehicles for service. You’ll advise on necessary services, schedule appointments, and build lasting client relationships.

Base salary plus bonus ranges from $50,000 to $100,000 per year. The role emphasizes customer service excellence, cross-team collaboration, and growth opportunities across The Humberview Group’s extensive network.