Service Advisor - Calmont Truck Center Edmonton

NationaLease; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Calmont Group is hiring a Service Advisor for the Calmont Truck Centre in Edmonton, AB. You will manage day-to-day administrative tasks for the Service Department and serve as the first point of contact for customers.

Responsibilities include greeting customers, handling inquiries, and coordinating repair status with technicians. The position emphasizes strong communication, organization, and attention to detail to ensure repairs are properly documented and completed on time.

Qualifications

• Minimum of 1 year customer service experience.
• 2–5 years prior service department technical experience or mechanical background preferred.
• Energetic and friendly with excellent verbal and written communication skills.
• Self-starter with the ability to prioritize and organize workload in a fast paced environment.
• Excellent attention to detail with a sense of urgency to meet tight deadlines.

Responsibilities

• Greet and assist all customers entering the service area.
• Address customer inquiries in person, via email, or by phone.
• Act as liaison between the service department and customers.
• Contact customers when extra work is required to obtain authorization.
• Follow up on repair status to ensure units are ready as promised.
• Advise customers of repair status and any delays.

Skills

Customer service

Verbal & written communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Job description

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com . You can also follow us on Twitter and Facebook .

We are the best at what we do so what are you waiting for?

The Calmont Group is growing and we would love for you to come and grow with us!
For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

What You’ll Do

ABOUT THE ROLE

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Advisor at our Calmont Truck Centre in Edmonton, AB

As a Service Advisor, your primary responsibility is to manage the day-to-day Administrative and Clerical functions of the Service Department. As the first point of contact, you will represent the service department and the company to our customers. Some job duties include, but are not limited to:

• Greeting and assisting all customers that enter the service area.
• Addressing customer inquiries in person, thru email, or on the phone.
• Acting as liaison between the service department and customers.
• Contacting customers when extra work is required ensuring that work is authorized.
• Continually following-up on status of repairs to ensure units will be ready when promised.
• Advising customers of status of repairs and any delays if unit will not be finished when promised.
• Working with service personnel to provide accurate quotes on costs of repairs.
• Providing work orders to Shop Foreman for scheduling.
• Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
• Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.

What We’re Looking For

DESIRED SKILLS AND EXPERIENCE

• High School Diploma or GED.
• Minimum of 1 year customer service experience.
• 2 – 5 years prior service department technical experience or mechanical background preferred.
• Energetic and friendly with excellent verbal and written communication skills.
• Self-starter with the ability to prioritize and organize workload in a fast paced environment.
• Excellent attention to detail with a sense of urgency to meet tight deadlines.

WHY YOU SHOULD APPLY

If you are committed to providing excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first class benefits package for the correct individual.