Service advisor - auto repair

Total Auto Service, Inc.; Southwestern Ontario; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Life insurance

Free parking

Job summary

Total Auto Service, Inc. in Ontario is seeking an administrative assistant to support client communications and billing. You will act as a spokesperson, advise on promotions, and handle inquiries while maintaining accuracy and efficiency in a fast-paced shop environment.

The role requires strong oral and written communication, reliability, and the ability to multitask and stay organized throughout the workday. Daily duties include billing, information provision, and general office tasks.

Qualifications

• Experience in customer service or office administration preferred.
• Ability to work in a fast-paced environment.
• Strong interpersonal and communication skills.

Responsibilities

• Act as spokesperson for an organization.
• Advise clients on advertising or sales promotion strategies.
• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine information to assess client feedback and provide meaningful information.
• Perform general office duties.
• Receive payments.
• Answer clients' inquiries and provide information.

Skills

Excellent oral communication

Excellent written communication

Client focus

Organized

Initiative

Ability to multitask

Reliability

Education

No degree, certificate or diploma

Job description

• Education:
• Expérience:

EDUCATION

• No degree, certificate or diploma

TASKS

• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Walking

PERSONAL SUITABILITY

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

SCREENING QUESTIONS

• Do you have experience working in this field?

EXPERIENCE

• Experience an asset

EMPLOYMENT TERMS OPTIONS

• Day

HEALTH BENEFITS

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

FINANCIAL BENEFITS

• Life insurance

OTHER BENEFITS

• Free parking available
• Other benefits
• Parking available
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 to 44 hours per week