Service Advisor

Dilawri Group of Companies; Toronto; On-site; CAD 50,000 - 100,000; Full time

Job summary

Dilawri Group of Companies in Toronto, Ontario, is seeking a Service Advisor for Thorncrest Ford. You will be the first point of contact for customers, greet in person or by phone, present repair options, and explain the steps involved in service to ensure a smooth visit.

The role emphasizes selling maintenance services, scheduling appointments, and delivering an extraordinary customer experience, supported by CDK experience and a collaborative team environment with opportunities to grow.

Qualifications

• CDK experience preferred.
• Aptitude for customer relations/service.
• Strong communication skills.
• Ability to sell required maintenance with a team focus.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide front-line customer service and sales for the Service Department
• Greeting customers on the phone or in the Dealership
• Providing repair recommendations
• Explaining the nature of repairs
• Advising customers how to look after their vehicles
• Scheduling appointments
• Selling labour
• Providing an extraordinary experience for all customers

Skills

Customer relations

Communication skills

Sales mindset

Team player

Fast-paced environment

Tools

CDK experience

Job description

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.

Through the

Discover how you can build your career with .

Dilawri Group is now actively searching for a Service Advisor to join the team at Thorncrest Ford.

Pay Rate: $50,000-$100,000

Responsibilities

• Provide front-line customer service and sales for the Service Department
• Greeting customers on the phone or in the Dealership
• Providing repair recommendations
• Explaining the nature of repairs
• Advising customers how to look after their vehicles
• Scheduling appointments
• Selling labour
• Providing an extraordinary experience for all customers

Qualifications

• CDK experience preferred
• An aptitude for customer relations/service
• Strong communication skills
• Ability to sell required maintenanceAbility to work as a part of a TEAM
• Ability to work in a fast-paced environment

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you.

About Us

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.