Service Advisor

Marino's Fine Cars; Toronto; On-site; CAD 50,000 - 77,000; Full time

Job summary

Marino’s Auto Group in Etobicoke is seeking a Service Advisor to greet customers at service appointments and coordinate with technicians to keep clients informed.

You will deliver high-level customer service, understand vehicle needs, answer questions, and follow up to ensure satisfaction in a fast-paced environment. A valid driver’s license and a customer-driven mindset are preferred.

Qualifications

• 1-2 years of customer service experience.
• Experience with DMS – PBS is an asset.
• Service Advisor experience is an asset.
• Valid driver’s license and a clean driving record.
• Ability to lift up to 50 pounds.
• Strong teamwork and upbeat attitude.

Responsibilities

• Understand customer needs and present relevant service options.
• Answer questions or concerns and provide timely updates.
• Keep customers informed on progress of repairs and next steps.
• Follow up with customers to resolve any remaining questions.

Skills

Customer service

Time management

Interpersonal skills

Team player

Tools

PBS DMS

Job description

Location: Marino’s Auto Group
Reports to: Service Manager
Type of contract: Permanent Full-Time

Are you customer service oriented? Do you have a high attention to detail? Are you looking to start an exciting new career in the automotive industry? Marino’s Automotive Group is looking for a Service Advisor in Etobicoke!

The Service Advisor will be assisting all incoming customers attending their service appointments at Marino’s Auto Group. You will be responsible for providing high-level quality customer service by ensuring all guests have an enjoyable experience at Marino’s Auto Group. You will be liaising with the Technicians to ensure that you are keeping customers up to date regarding their service appointments. If you are a team player, have a passion for customer service, an ability to stay organized, and strong time management skills, then this role is for you!

Key responsibilities:

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicle are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow ups to ensure that customers have no additional questions about the repair of their vehicle.

Qualifications:

• 1-2 years of customer service experience.
• Experience with DMS - Specifically PBS - Considered an asset
• Service Advisor experience is considered an asset.
• The desire to provide a high level of customer service.
• Ability to lift, lower, hold and carry up to 50 pounds.
• Possess a valid driver’s license and a clean driving record.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Self-motiving with excellent work ethic.
• Loves a fast-paced environment.
• A valid G class driver's license and a clean driving abstract.
• Working in Service Department

Compensation:

• Expected compensation range: $50,000 - $77,000 per year
• The range may vary based on experience and qualifications .

This compensation encompasses base salary , non-discretionary performance bonuses, and vacation pay as required under O ntario Regulation 476/24 made under the Employment Standards Act, 2000 .

Why Work for Marino's Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Artificial Intelligence (AI) Disclosure:

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Position Status Disclosure : This posting is for an existing position vacancy within the Service Department .

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions .