Service Advisor

White Rock; Surrey; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a leading automotive group as a Service Advisor, where you will play a vital role in ensuring customer satisfaction and managing service operations. This dynamic position offers a chance to work in an innovative environment, focusing on providing exceptional service to clients while being part of a supportive team. Enjoy competitive compensation, career growth opportunities, and employee discounts, all within a family-oriented culture. If you are passionate about the automotive industry and excel in customer service, this is the perfect opportunity for you!

Benefits

Employee discounts on vehicle purchases

Career growth opportunities

Comprehensive benefits

Mentoring from industry leaders

Innovative work environment

Qualifications

• Strong customer service skills and ability to handle client concerns.
• Experience in automotive service advising is an asset.

Responsibilities

• Ensure customer satisfaction and handle client concerns.
• Manage repair orders and keep customers informed throughout the process.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Automotive Service Advisor Certification

Job description

Job Description

White Rock Honda is seeking a Service Advisor to join Canada's largest Automotive Group, Dilawri Group. This role reports to the Service Manager and involves serving all service customers promptly and courteously. The Service Advisor will ensure accurate information collection on repair orders, explain required work clearly, obtain proper authorization, and focus on Customer Satisfaction and Labor Sales.

Duties and Responsibilities:

1. Ensure customer satisfaction.
2. Promptly greet all clients in a friendly and courteous manner.
3. Handle client concerns and misunderstandings with tact and courtesy.
4. Complete vehicle inspections.
5. Obtain pre-authorization, parts availability, and payments.
6. Review and monitor all appointment files, recommendations, scheduled maintenance, and previous service history.
7. Explain recommended services and repairs to customers.
8. Monitor repair progress, check job status, and update work in process.
9. Manage repair orders from opening to closing, ensuring customers are kept informed.
10. Review CSI scores and daily performance.
11. Discuss loaner policies and warranty details with customers.
12. Perform other duties as assigned by management.

Advantages of the Dilawri Lifestyle:

• Mentoring from auto industry leaders.
• Innovative and exciting work environment.
• Employee discounts on vehicle purchases, leases, service, and parts.
• Career growth opportunities.
• Competitive compensation and comprehensive benefits.
• Exclusive Dilawri offers and a family-oriented culture.

The Dilawri Group is Canada's largest automotive group with over 75 dealerships representing more than 35 brands across Canada and Washington DC. Privately owned since 1985, it employs over 4,000 staff committed to excellence and community support through The Dilawri Foundation.

Visit our website to learn more about our company and why you should join us!

We thank all applicants; only those selected for an interview will be contacted.