Service Advisor

Tirecraft; Southwestern Ontario; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Employee assistance program

Employee purchase program

Birthday off with pay

Future ownership opportunities

Job summary

Tirecraft in Waterloo, ON is seeking a Service Advisor to lead customer interactions, schedule service, and coordinate with technicians. This hourly position offers the opportunity to connect customers with automotive solutions and drive service quality in a fast-paced shop environment.

The role emphasizes problem-solving, customer care, and a collaborative team culture, with wages ranging from $22.00 to $28.00 per hour based on experience.

Qualifications

• Leadership experience in retail or automotive setting.
• Experience in tire/automotive industry is asset.
• Valid driver’s license with a clean abstract.
• Computer literate with basic software skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Write up work orders for all service transactions and present to technicians.
• Handle service calls by phone, write work orders and dispatch technicians.
• Invoice all product and service sales upon completion and process payment.
• Manage front counter and phone interactions to deliver excellent customer service.
• Monitor service activities to ensure first-in, first-out completion and timeliness.
• Assist Store Manager with product selection and inventory input for the retail shop.
• Complete product adjustments and manufacturer claim forms on time.
• Maintain product and service displays to keep them marketable and clean.

Skills

Leadership

Customer service

Communication

Computer literacy

Driver's license

Job description

Service Advisor

Bast Tirecraft, Waterloo ON

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry. This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

Core Values:

• Be the Hero: Go the extra mile, making someone’s day, be humble, offering plus ones (+1).
• Be Positive: Passion, pride, dedicated, fun.
• Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement.
• Do the Right Thing: Honest, no BS, team player, customer first. “Everyone Gets Home Safe”

Benefits

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program
• Birthday off with pay
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an existing vacancy.

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.