Service Advisor – Ottawa Bells Corners

Canadian-Tire-Corporation,-Ltd.-1; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Job summary

Canadian Tire Stores in Canada operates an automotive service centre environment where Service Advisors interact with customers and staff to coordinate repairs and maintenance.

The role emphasizes friendly service, clear communication, and problem-solving to meet customer needs while upholding safety standards and company policies.

Qualifications

• Knowledge of automotive mechanic
• Strong communication and interpersonal skills
• Strong computer skills
• Valid driver’s licence for province of employment
• Experience in a similar role (asset)

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Automotive knowledge

Customer service

Communication

Problem solving

Computer skills

Driver's license

COSTAR knowledge

Tools

COSTAR

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.