Service Advisor – West

Canadian-Tire-Corporation,-Ltd.-1; San Juan de Terranova; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Employee discount

On-site parking

Flexible work hours

Public transportation nearby

Group benefit plan

Job summary

Canadian Tire Stores is seeking a Part-time Service Advisor for its automotive service centre. The role focuses on interacting with customers, advising on repairs, and coordinating service orders to meet expectations.

You will work in a fast-paced environment with a friendly team, benefiting from employee discounts, on-site parking, and opportunities for training and growth. A valid driver’s license and COSTAR knowledge are preferred.

Qualifications

• Knowledge of automotive mechanics is required.
• Ability to work shifts including days, evenings, weekends and holidays.
• Approachable with strong interpersonal skills.
• Ability to stand for long periods and perform physical tasks.
• Capable of solving problems and making decisions.
• Strong communication and computer skills.

Responsibilities

• Greet, assist and thank customers in person or over the phone.
• Provide professional advice to build trust and loyalty.
• Listen to identify concerns about repair and maintenance.
• Prepare work orders and review estimates with customers.
• Manage customer expectations for vehicle readiness.
• Act as liaison between customers and service staff.
• Schedule service appointments.
• Ensure health and safety compliance.

Skills

Automotive knowledge

Shift flexibility

Approachable

Physical endurance

Problem solving

Communication skills

Computer literacy

Task planning

Driver's license

COSTAR knowledge

Experience in similar role

Tools

COSTAR

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Vacancy Type

New

Job Type

parttime

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.