Service Advisor

Mercedes-Benz St. John's; San Juan de Terranova; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Total Rewards package

100% matched retirement savings plan

Flexible health & dental plans

Mental health & wellness support

Employee discounts on vehicles, parts,

Service at Steele locations

Job summary

Mercedes-Benz St. John's is seeking a Service Advisor to connect clients with our service team, translate vehicle needs into clear plans, and deliver a professional, caring customer experience.

You’ll work with a collaborative team to ensure accurate estimates, detailed repair orders, and timely updates from arrival to completion. The role emphasizes people-first service, practical problem solving, and maintaining high standards while supporting clients and technicians alike.

Qualifications

• 1+ year experience in a dealership or service environment.
• Hands-on, problem-solving attitude and readiness to tackle challenges.
• Excellent communication and interpersonal skills.
• Professional, composed and collaborative mindset.
• Strong organizational skills and ability to manage multiple priorities.
• Valid driver’s license with a clean driving abstract.

Responsibilities

• Welcome clients with professionalism and listen to understand vehicle concerns.
• Confirm service coverage or warranties and communicate next steps.
• Prepare estimates for labour, parts and materials.
• Create detailed repair orders reflecting client input and diagnostics.
• Keep clients informed with transparent updates and timelines.
• Maintain accurate service records and uphold service standards.
• Identify ways to enhance the client experience through interactions.

Skills

Communication

Interpersonal skills

Organizational skills

Problem solving

Multi-tasking

Driver's license

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: Your passion. Your purpose. Your potential.

Become Mercedes-Benz St. John's next Service Advisor, where Exceptional Service meets Exceptional Vehicles!

Mercedes-Benz St. John's Service Advisors are the steady, trusted point of connection between our clients, technicians, and the service experience. This role is about people first, listening carefully, guiding confidently, and creating a sense of ease from the moment a client arrives to the moment they drive away. You are not working alone here. You are surrounded by an experienced, supportive team that shares knowledge, steps in when needed, and wants to see you succeed.

As a Service Advisor, you take ownership of each customer journey, translating vehicle needs into clear plans, setting expectations with care, and ensuring every interaction feels thoughtful and professional. If you enjoy building rapport, communicating with clarity, and knowing your work truly matters to both the customer and the team around you, this is a role where you can thrive!

What your day looks like:

• Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
• Accurately confirming service coverage or warranties and clearly communicating next steps.
• Preparing precise estimates for labour, parts and materials.
• Creating detailed repair orders that reflect both client input and technician diagnostics.
• Keeping clients informed with transparent updates, realistic timelines and thoughtful follow-up.
• Maintaining accurate service records and staying aligned with our service standards.
• Proactively identifying ways to enhance the client experience through every interaction.

What you bring to the team:

• 1+ year experience in a dealership is great, if not, don’t worry just bring your positive attitude!
• A hands-on, problem-solving attitude, you are ready to jump in, tackle challenges, and keep things moving
• Excellent communication and interpersonal skills
• A professional, composed and collaborative mindset
• Strong organizational skills and the ability to manage multiple priorities
• A valid driver’s license with a clean driving abstract

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Because your future matters!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you willget engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, weensure thatevery candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We arehere to support you in every step of the way.