Service Advisor

Tesla; Oakville; On-site; CAD 45,000 - 65,000; Full time

Job summary

Tesla Motors is seeking an experienced Service Advisor to join their world-class service team. The role involves high-level customer interaction, addressing concerns, and maintaining detailed records in the Dealer Management System. Ideal candidates will have a strong background in automotive service and customer relations.

Qualifications

• Knowledge of vehicle maintenance and repair methods.
• Experience with hand power tools and automotive test equipment.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Record issues accurately in the Dealer Management System.
• Provide vehicle updates and coordinate detailing before delivery.

Skills

Customer Service

Attention to Detail

Communication

Education

Valid Class 5, G, or G2 Driver’s License

Tools

Dealer Management Systems

MS Office

Job description

What To Expect

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

1. Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention.
2. Return missed phone calls and emails within 5 minutes.
3. Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager for immediate attention.
4. Accurately record issues and data into the Dealer Management System. Attention to detail is critical.
5. Conduct transactions with the system; walk customers through corrections and provide a summary.
6. Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
7. Coordinate the detailing of every vehicle prior to delivery.

What You'll Bring

1. Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
2. Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
3. Understanding of basic automotive techniques related to repair and servicing of automobiles.
4. Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
5. Proficiency in Dealer Management Systems, Outlook, and MS Office.
6. Must maintain a valid Class 5, G, or G2 driver’s license for Canada.