Service Advisor (Subaru of Brampton)

Performance Auto Group; Brampton; On-site; CAD 50,000 - 60,000; Full time

Job summary

Join a leading automotive group as a Service Advisor at Subaru of Brampton. You will act as a liaison between customers and technicians, ensuring excellent service and customer satisfaction. With a commitment to excellence, this full-time role offers competitive compensation and numerous benefits, including health insurance and discounts. Ideal candidates will have experience in the automotive industry and strong communication skills.

Benefits

Health, dental, and vision insurance

Disability, critical illness, and life insurance

Employee Assistance Plan (EAP)

Vehicle, service, and parts discounts

Discounts at various retailers and service providers

Qualifications

• 2-3 years of Service Advisor experience in the automotive industry.
• Ability to sell and recommend maintenance and repairs.

Responsibilities

• Identify, recommend, and document service maintenance and repairs.
• Greet customers courteously and professionally.
• Provide service recommendations and estimated costs to customers.

Skills

Customer-oriented

Communication

Multitasking

Education

Valid Ontario Driver's License

Tools

CDK

Xtime

Job description

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Description

Position at Performance Auto Group.

Drive for Excellence

As Ontario’s highest Google-reviewed Subaru dealership, Subaru of Brampton is proud to be part of our local community. We have a commitment to excellence and confidence in guaranteeing a great guest and employee experience.

The Service Advisor is responsible for acting as a liaison between the customers and Service Technicians by gathering and interpreting information on vehicle condition. Other duties may be assigned as necessary.

About Us

Performance Auto Group is a leading automotive group, aiming to be the preferred choice by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values include:

• Great Experience: Every customer deserves a great experience.
• Integrity: We are honest and transparent.
• Diversity: We value inclusion of people, brands, and ideas.
• Innovation: We embrace opportunities for continuous improvement.
• Empowerment: We support our people in taking initiative.
• Giving Back: We positively impact our communities.

Responsibilities

• Identify, recommend, and document service maintenance and repairs.
• Greet customers courteously and professionally.
• Deliver personalized service that exemplifies our dealership standards.
• Work with technicians to identify required maintenance and repairs.
• Prepare repair orders, update databases, and close orders with relevant details.
• Provide service recommendations and estimated costs to customers.
• Perform road tests to assess customer concerns.
• Ensure customer satisfaction meets company and manufacturer standards.
• Strive to meet repair order production standards.
• Perform other service-related duties as required.

Qualifications

• Valid Ontario Driver's License with a good driving record.
• May be required to work on Saturdays.
• 2-3 years of Service Advisor experience in the automotive industry.
• Experience with CDK or Xtime is an asset.
• Professional, friendly, customer-oriented with good CSI and sales skills.
• Ability to sell and recommend maintenance and repairs.
• Strong computer skills.
• Good communication and attention to detail.
• Ability to multitask and work under pressure.

Benefits

• Excellent management support and guidance.
• Opportunities for internal career growth.
• Health, dental, and vision insurance.
• Disability, critical illness, and life insurance.
• Employee Assistance Plan (EAP).
• Vehicle, service, and parts discounts for employees and families.
• Discounts at various retailers and service providers.
• Employee events and community involvement.
• Compensation based on experience and bonuses.

Job Details

Type: Full Time - Permanent

Salary: $50,000 - $60,000 per year (salary + bonus)

Performance Auto Group is a major automotive company in Southern Ontario, with over 2000 employees, 23 brands, and 44 locations across the region. We include AutoPlanet Direct, Ontario's largest indoor used car showroom.

Only shortlisted candidates will be contacted. We are an equal opportunity employer and accommodate applicants with disabilities throughout the hiring process.