Automotive Service Advisor

Steve Marshall Group; Campbell River; Hybrid; CAD 55,000 - 80,000; Full time

Job summary

The Steve Marshall Group is seeking an experienced Service Advisor in Campbell River, BC. You will be the main contact for customers requiring vehicle maintenance, coordinating service appointments, and explaining recommended work to ensure a transparent and positive service experience.

The ideal candidate is organized, customer-focused, and able to balance multiple priorities in a fast-paced dealership environment.

Qualifications

• Experience in customer service or automotive service advising.
• Familiar with dealership software and scheduling tools.
• Knowledge of vehicle systems and maintenance basics.
• Strong written and verbal communication.
• Organized and able to manage multiple tasks.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle issues when preparing repair orders.
• Explain service recommendations, costs, and timelines.
• Provide updates on vehicle status and changes.
• Collaborate with technicians and parts staff to support efficient service.
• Review completed work and invoices with customers.
• Suggest dealership services, maintenance programs, and offers when appropriate.
• Respond to customer questions and concerns professionally.
• Maintain accurate records per dealership and manufacturer standards.
• Perform other duties to support the service department.

Skills

Customer service

Communication skills

Time management

Customer-first mindset

Attention to detail

Multitasking

Valid driver’s license

Education

High school diploma

Tools

Dealership software

Scheduling tools

Microsoft Office

Job description

Salary Range: $55,000.00 To $80,000.00 Annually

Campbell River, BC

Build Your Career with the Steve Marshall Group

The Steve Marshall Group is a respected, family-owned automotive group with dealerships across British Columbia. Built on strong relationships, community involvement, and a commitment to exceptional customer care, our organization offers the opportunity to grow your career with a well-established and supportive automotive team.

We are recruiting an experienced, customer-focused Service Advisor for one of our dealerships in beautiful Campbell River, BC. Surrounded by ocean, mountains, and endless opportunities for outdoor adventure, Campbell River offers an exceptional lifestyle on Vancouver Island.

If you enjoy helping people, solving problems, and being part of a collaborative team, this could be the right next step in your automotive career.

Role Summary

The Service Advisor is the primary point of contact between the dealership and customers requiring vehicle maintenance or repairs. In this important role, you will coordinate service appointments, explain recommended work, prepare accurate repair orders, and ensure customers feel informed and well cared for throughout the service process.

The ideal candidate is organized, approachable, and comfortable balancing multiple priorities in a fast-paced environment. You bring a genuine commitment to customer service, strong attention to detail, and the ability to build trust with customers and colleagues alike.

Key Responsibilities

• Greet customers promptly and professionally, creating a welcoming and positive service experience.


• Listen carefully to customer concerns and accurately document vehicle issues when preparing repair orders.


• Clearly explain service recommendations, repair requirements, estimated costs, and expected timelines.


• Provide regular updates regarding vehicle status and promptly communicate any changes.


• Collaborate with technicians, parts staff, and management to support efficient and timely service.


• Review completed work and invoices with customers, ensuring their questions and concerns are fully addressed.


• Recommend dealership services, maintenance programs, and special offers when appropriate.


• Respond to customer questions, concerns, and complaints professionally and with a solution-focused approach.


• Maintain accurate, organized records in accordance with dealership and manufacturer standards.


• Perform other duties as needed to support the success of the service department.

Qualifications and Requirements

• High school diploma or equivalent; additional education or training in automotive service or business administration is an asset.


• Previous experience in customer service, automotive service advising, service writing, or a related position is preferred.


• Basic knowledge of vehicle systems, maintenance requirements, and repair processes.


• Strong verbal and written communication skills.


• A customer-first mindset and the ability to build positive, professional relationships.


• Excellent organizational and time-management skills, with the ability to manage multiple priorities.


• Comfort using dealership management software, scheduling tools, and Microsoft Office.


• Ability to remain accurate, composed, and professional in a busy environment.


• Valid driver’s licence and a clean driving record.

Join Our Team

This is an excellent opportunity to join the Steve Marshall Group, contribute to a strong dealership team, and build your career in one of Vancouver Island’s most scenic communities.

We appreciate the interest of all applicants. Only those selected to move forward in the recruitment process will be contacted. The identity of the hiring dealership will be shared with shortlisted candidates at the appropriate stage of the process.