Service Advisor

Nanaimo Honda; Nanaimo; On-site; CAD 60,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

RRSP program

Job summary

Nanaimo Honda is seeking an experienced Service Advisor to initiate automotive services and repairs, verify warranty coverage, and develop estimates. This role focuses on delivering exceptional customer service, preparing detailed repair orders, and maintaining clear communication with technicians and management.

Ideal candidates will have two years in an Automotive Service Advisor role, strong interpersonal and written communication skills, and a valid Class 5 license.

Qualifications

• Two years of automotive service advisor experience.
• Proven track record in the automotive industry.
• Excellent interpersonal and relationship-building skills.
• Excellent written and oral communication skills.
• Excellent customer service skills with a drive to exceed expectations.
• Ability to service a diverse client base.
• Valid Class 5 driver's license with a clean abstract.

Responsibilities

• Initiate automotive services and repairs by identifying problems and requested services.
• Assist customers with the highest level of service (internal and external).
• Verify warranty and service contract coverage by reviewing records and papers.
• Prepare repair orders describing symptoms, problems found, and repairs needed; obtain approvals; enter into service database.

Skills

Interpersonal skills

Communication skills

Customer service

Relationship-building

Written communication

Tools

PBS software

Job description

The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Primary Duties and Responsibilities:

• Efficiently help customers (internal and external) with the highest level of service
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• To service all allocated sales inquiries in a prompt and effective fashion
• Prepare a detailed and accurate estimate on the cost of labour and parts
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Communicate effectively with service technicians, parts advisors and management regarding conditions and status of customer vehicles

Process warranty claims with Honda Canada and or insurance company

Qualifications:

• Previous Two (2) years of experience in an Automotive Service Advisor role
• A proven track of success in automotive industry
• Excellent interpersonal and relationship-building skills
• Excellent written and oral communication skills
• Excellent customer service skills with the desire to exceed expectations
• Ability to effectively respond to and meet the needs of a diverse client base
• PBS software experience preferred
• Valid Class 5 driver's license with a clean driver’s abstract

As part of Nanaimo Honda's culture and vision, we believe success comes from great people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential.

Industry leading compensation package $60,000-$120,000/YR and extensive health coverage, dental, drugs and vision coverages, company RRSP program

• The ability to grow within an expanding dealership