Service Advisor

Rush Enterprises, Inc; Kemptville; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Nutzfahrzeugvertrieb sucht einen engagierten Service Advisor, der für die Planung von Service-Reparaturen und die Überwachung des Fortschritts verantwortlich ist. In dieser Vollzeitposition arbeiten Sie eng mit dem Serviceteam zusammen, um einen exzellenten Kundenservice zu gewährleisten. Die Rolle erfordert starke Kommunikationsfähigkeiten und eine proaktive Herangehensweise an die Kundenbetreuung. Wenn Sie eine Leidenschaft für den Automobilsektor haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vergütung

RRSP

Schuhzulage

Schulungs- und Aufstiegsmöglichkeiten

Qualifications

• Erfahrung in der Schwerlast- oder Automobilindustrie ist bevorzugt.
• Starke zwischenmenschliche Fähigkeiten und Kundenorientierung.

Responsibilities

• Planung von Service-Terminen und Überwachung des Fortschritts.
• Bereitstellung genauer Kostenschätzungen für Kunden.

Skills

Kundenservice

Administrative Fähigkeiten

Teamarbeit

Kommunikationsfähigkeiten

Education

High School Diploma

Post-secondary education

Tools

SAP

Job description

Join to apply for the Service Advisor role at Rush Enterprises, Inc

Rush Truck Centres of Canada, part of Rush Enterprises—the largest commercial vehicle dealership group in North America—represents leading truck and trailer brands with support in parts, sales, service, collision repair, lease, and rental. With 15 locations in Ontario and nearly 600 employees, we are seeking talented individuals to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repairs and monitoring progress throughout the shift. This is a full-time position.

Responsibilities

1. Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations and the Company’s Health and Safety Policy.
2. Schedule service appointments.
3. Provide customers with accurate written cost estimates and establish timeframes for work completion.
4. Describe symptoms, problems, causes, and required repairs and services on repair orders.
5. Obtain customer signatures on repair orders.
6. Establish customer payment methods.
7. Obtain credit approvals.
8. Check repair progress and inform customers of any changes in estimates or promised times.
9. Review and close repair orders.
10. Explain completed work and charges to customers.
11. Cross-train as a parts counter person.
12. Comply with all relevant Health & Safety and Environmental policies and procedures.
13. Maintain a positive attitude and promote a healthy work environment.
14. Perform other duties as assigned by management.

Basic Qualifications

1. High School Diploma or equivalent; college or post-secondary education preferred.
2. Experience in Heavy Truck, Automotive, or related industry is preferred.
3. Proficiency in customer service, administrative skills, teamwork, and computer software.
4. Strong interpersonal skills and customer focus.
5. Excellent written and verbal communication skills.
6. Warranty experience is an asset.
7. SAP experience is an asset.
8. Criminal Record Check.
9. Valid driver’s license and Drivers Abstract.

Benefits

• Competitive compensation and benefits, RRSP, boot allowance, training, and advancement opportunities in a culture that values excellence, positivity, and integrity.

Only selected candidates will be contacted for an interview. Thank you for your interest in joining Rush Truck Centres of Canada.

Additional Details

• Employment Type: Full-time
• Job Function: Other
• Industry: Truck Transportation