Service Advisor

Rush Enterprises Inc.; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team. In this role, you will be responsible for scheduling service repairs, providing customers with accurate estimates, and ensuring compliance with health and safety regulations. This position offers competitive compensation and a supportive work environment that fosters growth and advancement. If you have strong customer service skills and enjoy working in a collaborative atmosphere, this opportunity is perfect for you. Join a company that values excellence and integrity while making a meaningful impact in the automotive industry.

Benefits

Competitive Compensation

Benefits

RRSP

Boot Allowance

Training Opportunities

Opportunities for Advancement

Qualifications

• High School Diploma or equivalent; post-secondary education preferred.
• Experience in Heavy Truck, Automotive, or related industry preferred.

Responsibilities

• Schedule service appointments and monitor repair progress.
• Provide customers with accurate cost estimates and establish time requirements.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Administrative Skills

Team Building

Interpersonal Skills

Written Communication

Verbal Communication

Education

High School Diploma

Post-secondary Education

Tools

SAP

Job description

Rush Truck Centres of Canada is part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We have 15 locations in Ontario, nearly 600 employees, and are growing. We are seeking talented individuals to join our team.

Position: Service Advisor

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repairs and monitoring the progress of repairs throughout the shift.

Responsibilities

1. Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations and the Company’s Health and Safety Policy.
2. Schedule service appointments.
3. Provide customers with accurate written cost estimates and establish time requirements for work completion.
4. Describe symptoms, problems, causes, and required repairs to prepare orders.
5. Obtain customer signatures on repair orders.
6. Establish customer payment methods and obtain credit approvals.
7. Monitor repair progress and communicate with customers about changes in estimates or completion times.
8. Review and close repair orders.
9. Explain completed work and charges to customers.
10. Cross-train as a parts counter person.
11. Comply with all relevant health, safety, and environmental policies and procedures.
12. Promote a positive attitude and healthy work environment.
13. Perform other duties as assigned by management.

Basic Qualifications

1. High School Diploma or equivalent; post-secondary education preferred.
2. Experience in Heavy Truck, Automotive, or related industry preferred.
3. Competency in customer service, administrative skills, team building, and proficiency with software and computers.
4. Strong interpersonal and customer service skills.
5. Excellent written and verbal communication skills.
6. SAP experience is an asset.
7. Criminal Record Check.
8. Valid driver’s license and Drivers Abstract.

Benefits

We offer competitive compensation, benefits, RRSP, boot allowance, training, and opportunities for advancement. We foster a culture that values excellence, positive attitude, and integrity.

***We thank all applicants for their interest. Only those selected for an interview will be contacted.