Service Advisor

Fun Town RV; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein dynamisches Unternehmen in der RV-Branche sucht einen Service Advisor, der als Hauptansprechpartner für Kunden fungiert. In dieser spannenden Rolle koordinieren Sie die Kommunikation zwischen Kunden und Technikern, erstellen Reparaturaufträge und bieten exzellenten Kundenservice. Sie werden Teil eines wachsenden Teams, das Wert auf Ehrlichkeit, Verantwortlichkeit und Leidenschaft legt. Wenn Sie in einem schnelllebigen Umfeld arbeiten möchten, in dem Ihre Fähigkeiten geschätzt werden, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheits-, Zahn- und Augenversicherung

Weihnachts-Sparplan

401(k) mit Unternehmensbeitrag

Bezahlte Freizeit und Feiertage

Qualifications

• 1-2 Jahre Erfahrung in einer kundenorientierten Rolle, idealerweise im RV- oder Automobilbereich.
• Kenntnisse über RV-Systeme und Wartung sind von Vorteil.

Responsibilities

• Hauptansprechpartner für Kunden im Servicebereich und Koordination zwischen Kunden und Technikern.
• Erstellung und Verwaltung von Reparaturaufträgen sowie Aufrechterhaltung der Kundenzufriedenheit.

Skills

Kommunikationsfähigkeiten

Multitasking

Kundenorientierung

Problemlösungsfähigkeiten

Kenntnisse in Service-Management-Software

Education

High School Diploma

Post-secondary education or technical training

Tools

Service Management Software

Basic Computer Applications

Job description

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview

The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role coordinates between customers and service technicians, accurately documents service requests, and provides clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and supporting the success of the dealership’s service operations.

Key Responsibilities

Customer Interaction:

• Greet customers promptly and professionally to create a welcoming environment.
• Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
• Maintain clear and consistent communication with customers regarding vehicle status, estimated completion times, and costs.

Service Coordination:

• Create and manage repair orders, ensuring all customer concerns and technician notes are accurately documented.
• Work closely with service technicians to ensure efficient and high-quality repair work.
• Coordinate warranty repairs and obtain necessary manufacturer authorizations.

Sales and Upselling:

• Provide customers with detailed service and repair estimates.
• Educate customers on the benefits of recommended services, maintenance plans, and potential upgrades.
  Promote service specials and dealership programs to maximize customer value.

Customer Satisfaction:

• Address customer concerns promptly and professionally to ensure satisfaction.
• Conduct post-service follow-ups to verify customer satisfaction and gather feedback.

Administrative Duties:

• Maintain accurate records of customer interactions, repair orders, and service history.
• Process customer payments and complete necessary service documentation.
• Monitor service schedules to maintain an efficient workflow and timely job completion.

Education:

• High school diploma or equivalent (required).
• Post-secondary education or technical training (preferred).

Experience:

• 1–2 years in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
• Familiarity with RV systems, parts, and maintenance (preferred).

Skills:

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with service management software and basic computer applications.
• Customer-focused with strong problem-solving abilities.

Physical requirements:

• Prolonged periods of sitting at a desk and working on a computer screen
• Must be able to lift 10lbs

• Competitive salary based on experience.

• Health, dental, and vision insurance.
• Christmas Savings Plan
• 401(k) with company match.
• Paid time off and holidays.

Join Our Growing Team!

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment.