Service Advisor

AutoCanada; Hamilton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance the customer service experience in Hamilton. In this full-time role, you will engage with customers, create repair quotes, and collaborate with technicians to ensure optimal service delivery. Your passion for automobiles and commitment to exceptional customer service will be key to your success. Join a motivated team that values professional development and offers competitive benefits, including medical and dental insurance, as well as wellness programs. This is a fantastic opportunity to grow your career in the thriving automotive sector.

Benefits

Medical, dental, and vision insurance

Prescription insurance

Employee Vehicle Purchase & Service programs

Health & wellness programs

Professional development opportunities

Qualifications

• 1+ years of experience as a Service Advisor in a dealership.
• Knowledge of warranty functions and parts availability.

Responsibilities

• Create quotes and work orders for automotive repairs.
• Consult with technicians and advise customers on options.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Education

High School Diploma

Tools

CDK or similar systems

Job description

AutoCanada is hiring an experienced Service Advisor for the busy Hamilton area.

Our exceptional team of automotive service professionals is looking for an experienced full-time Service Advisor to support our busy Fixed Operations team.

You will play a key role in curating the service experience for our valued customers and work closely with our Fixed Operations to bring this to fruition.

Your love of cars and dealing with the public, coupled with your commitment to delivering the highest level of customer service, will ensure your success as a Service Advisor.

Benefits :

• Competitive pay and a motivated group of AutoCanada employees to work alongside
• Medical, dental, and vision insurance
• Prescription insurance that can discount purchases up to 80%
• Employee Vehicle Purchase & Service programs
• Health & wellness programs for assistance with gym memberships, counseling, physicals, and more
• Professional development and the opportunity to grow your career with a North American automotive group fueled by our commitment to excellence

Your Day to Day :

• Create quotes and work orders for repairs

Consult with technicians regarding repairs / maintenance & provide options to customers, including in-depth information about available aftermarket & OEM part options.

Work with parts department to determine parts availability and scheduling of future appointments.

Monitor Automotive Technician parts requests and provide quotes to Service Advisors.

Advise customers about warranty protections and potential cost savings.

What You Bring to the Table :

• Minimum 1 year + of automotive Service Advisor experience required, preferably in a dealership environment.
• Knowledge of CDK or similar systems is an asset.
• Familiarity with the warranty function in a dealership environment is helpful.
• A valid Ontario driver's license and the ability to drive manual transmission are required for this role.