Service Advisor

Lever, Inc.; Hamilton; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Employee Discounts

Medical Insurance (Medical, Dental, V&

Life Insurance

Employee Assistance Programs

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Training

Work-Life Balance

Job summary

Premier Truck Group is seeking a Service Advisor to greet customers, set appointments, and manage inquiries both in person and by phone. You will walk around vehicles with customers, verify details, and ensure warranty or recalls are printed and documented.

You will collect payment details, sign Work Orders, and attach all relevant sheets for QC and future reference, using SSI for Express Assessment.

Qualifications

• Greet customers in person or by phone and handle inquiries.
• Schedule appointments and manage customer communications.
• Verify and print warranty or recalls for customers’ vehicle.

Responsibilities

• Greet all customers whether on the phone or in person.
• Responsible for setting appointments answering calls and all inquiries
• Physically walk the unit with the customer to complete “Walk Around Sheet” (including last 8 of VIN, mileage, window tag, steering wheel tag)
• Review walk around with customer and have them approve
• Verify and print any warranty or recalls for customers vehicle
• Verify customer contact information and method of payment including credit authorization.
• Complete and sign Work Order
• Check history attach to work order
• Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow)
• Enter pertinent information in SSI for Express Assessment.

Skills

Customer service

Phone calls

Walk-around inspection

Warranty recalls

Payment verification

Education

High school diploma or GED

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• Group RRSP with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Advisor Responsibilities:

• Greet all customers whether on the phone or in person.
• Responsible for setting appointments answering calls and all inquiries
• Physically walk the unit with the customer to complete “Walk Around Sheet” (including last 8 of VIN, mileage, window tag, steering wheel tag)
• Review walk around with customer and have them approve
• Verify and print any warranty or recalls for customers vehicle
• Verify customer contact information and method of payment including credit authorization.
• Complete and sign Work Order
• Check history attach to work order
• Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow)
• Enter pertinent information in SSI for Express Assessment.

Service Advisor Requirements:

• A high school diploma and/or GED is required.
• Combination of education, training, or experience that provides the required knowledge, skill, and abilities.
• $26-$29 hourly

CAIND-Service

PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.