Parts Counter Sales

Premier Truck Group; London; On-site; CAD 36,000 - 41,000; Full time

Job summary

Premier Truck Group in Ontario is hiring for a Parts Counter Sales role at PTG. You will assist self-service customers, help select parts, quote prices, and process orders to support service and sales teams.

The job requires at least a high school diploma or equivalent and about two years in a truck or car dealership environment, with strong customer service and inventory awareness. This position pays hourly wages in the Canadian market and offers opportunities for growth within a premier truck

Qualifications

• Excellent customer service skills.
• High school diploma or the equivalent and one year related experience or equivalent combination of education and experience.

Responsibilities

• Assists all “self-service” retail customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives.
• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
• Keeps accurate records of special-order parts
• Answers phone calls, providing price quotes and other information to customers
• Assists outside sales representatives with their orders
• Orders parts not in stock for required repairs in accordance with company policies
• Follows up on special ordered items and notifies service drive employees when received
• Obtains credit authorization as required and in accordance with company policies
• Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processed in accordance with company policies
• Issues credit for parts returned, in accordance with company policies.
• Displays parts attractively to generate sales
• Replenishes assigned inventory daily
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
• Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition
• Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer
• Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Assists in inventory control to achieve maximum turnover in accordance with goals
• Monitors and makes recommendation on how to adjusts inventory to minimize obsolescence of parts in inventory
• Ensures that all parts are tagged so that the dealership recovers credit from the factory
• Conducts inventory control activities and audits as directed by Supervisors
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with service drive employee to ensure turnaround of parts needed for jobs
• Maintains delivery vehicles for delivery program
• Delivers parts as requested
• Follows up on customer concerns and complaints promptly
• Escalates any complaints to Parts Department Manager as needed
• Establishes and maintains good working relationships with other service drive departments and the sales department
• Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business
• Completes all documents, forms, and reports in accordance with company policy
• Uses proper safety equipment and acts in accordance with company policies, local, state and federal regulations
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards and adheres to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and follows lawful directions from Supervisors
• Upholds the company’s non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Skills

Excellent customer service

Education

High school diploma

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Parts Counter SalesResponsibilities:

Assists all “self-service” retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives

Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.

Keeps accurate records of special-order parts

Answers phone calls, providing price quotes and other information to customers

Assists outside sales representatives with their orders

Orders parts not in stock for required repairs in accordance with company policies

Follows up on special ordered items and notifies service drive employees when received

Obtains credit authorization as required and in accordance with company policies

Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processes in accordance with company policies

Issues credit for parts returned, in accordance with company policies.

Displays parts attractively to generate sales

Replenishes assigned inventory daily

Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock

Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition

Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer

Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

Assists in inventory control to achieve maximum turnover in accordance with goals

Monitors and makes recommendation on how to adjusts inventory to minimize obsolescence of parts in inventory

Ensures that all parts are tagged so that the dealership recovers credit from the factory

Conducts inventory control activities and audits as directed by Supervisors

Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

Works with service drive employee to ensure turnaround of parts needed for jobs

Maintains delivery vehicles for delivery program

Delivers parts as requested

Follows up on customer concerns and complaints promptly

Escalates any complaints to Parts Department Manager as needed

Establishes and maintains good working relationships with other service drive departments and the sales department

Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business

Completes all documents, forms, and reports in accordance with company policy

Uses proper safety equipment and acts in accordance with company policies, local, state and federal regulations

Keeps abreast of new equipment and tools available and recommends purchases

Ensures that the work areas and customer waiting area are kept clean

Follows all attendance and punctuality standards and adheres to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and follows lawful directions from Supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

Parts Counter Sales Requirements:

Excellent customer service skills

2 years' experience in a truck/Car dealership environment (preferably in counter sales)

High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

$26-$30 hourly

CAIND-PC

PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.