Service Advisor

STEP Energy Services Ltd.; Grande Prairie; On-site; CAD 58,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training opportunities

Fuel discount card

Employee perks including corporate DIS

Job summary

STEP Energy Services Ltd. is seeking a Service Advisor in Canada to plan and coordinate field, shop, and third-party repairs for fracturing equipment.

You will collaborate with operations, oversee the preventive maintenance program, and ensure accurate quoting and billing with third-party shops. Ideal candidates have at least five years of related experience, explicit knowledge of fracturing equipment, and strong MS Office 365 skills.

Qualifications

• Extensive knowledge of Fracturing equipment and Preventive Maintenance program.
• A valid driver’s license with no conditions is required.
• A minimum of five years of related experience.
• Proficient user of the Microsoft Office 365 suite of programs.

Responsibilities

• Plan and coordinate all field, shop and third-party repairs and related paperwork for equipment.
• Collaborate daily with operations coordinators to ensure that there are plans in place to move equipment to and from 3 rd party shops.
• Oversee the preventative maintenance program ensuring that programs are followed by all 3 rd party shops.
• Visit 3 rd party shop for equipment check ups, ensure accurate quoting, quality control, and that required procedures are followed.
• Follow unit repairs at 3 rd party vendor shops from start to finish.
• Work with maintenance administration team on quotes and billing, ensuring PO’s are issued for each project and are up to date to align with quotes.
• Liaise with the parts professionals ensuring that all shipping, receiving and related tasks are completed efficiently.
• All other duties as assigned

Skills

Fracturing equipment

Preventive maintenance

Client service

Tools

Microsoft Office 365

Job description

• Plan and coordinate all field, shop and third-party repairs and related paperwork for equipment.
• Collaborate daily with operations coordinators to ensure that there are plans in place to move equipment to and from 3 rd party shops.
• Oversee the preventative maintenance program ensuring that programs are followed by all 3 rd party shops.
• Visit 3 rd party shop for equipment check ups, ensure accurate quoting, quality control, and that required procedures are followed.
• Follow unit repairs at 3 rd party vendor shops from start to finish.
• Work with maintenance administration team on quotes and billing, ensuring PO’s are issued for each project and are up to date to align with quotes.
• Liaise with the parts professionals ensuring that all shipping, receiving and related tasks are completed efficiently.

All other duties as assigned

WHAT WE OFFER:

5/2 rotation: Structured schedule - days off you can depend on.This role follows a 5/2 (Monday-Friday), though the schedule may be subject to change based on organizational needs.
Competitive pay
Community investment: Opportunity for impact in the communities in which we live and work.

Social environment: Culture-building activities, social clubs.

Industry-leading clients: New challenges to expand your skills.
Training opportunities: Take your skills to the next level.
24/7 office and maintenance support: IT and engineering support.

• Generous total rewards package including competitive pay, benefits, and reward offerings
• STEP-provided benefits package (start day one with option to upgrade)
• Savings matching
• Potential for paid training and development opportunities
• Fuel discount card for personal use
• Employee perks including corporate discounts and memberships
• Employee referral bonus program
• Safety incentive program

WHAT WE REQUIRE:

Service Advisor
Safety focus: We live and work by an always safe-always professional mindset (ASAP)

• Extensive knowledge of Fracturing equipment and Preventive Maintenance program.
• A valid driver’s license with no conditions is required.
• A minimum of five years of related experience.

Proficient user of the Microsoft Office 365 suite of programs.

Qualified applicants are growth-oriented professionals with exceptional organizational skills. They will have proven experience interacting and communicating effectively with other professionals at all levels of the organization. They are leaders with superior client service skills.

STEP ON BOARD:

STEP Energy Services is an energy services company delivering industry-leading coiled tubing, hydraulic fracturing, and nitrogen industrial solutions to producers across North America. We deliver the expertise - the people, the equipment, and the knowledge - required to improve operational efficiencies and productivity in extended reach wellbore designs.

At STEP, we’re a community of professionals united by our culture, core values, and dedication to exceptional service. Whether in the office or out in the field, every STEP employee is a professional that we trust to get the job done safely.

At STEP, we are committed to building an inclusive and equitable workplace where everyone can thrive. We recognize that individuals bring unique perspectives and strengths that extend beyond the technical requirements of a role. If your talents and experience closely align with the listed qualifications, we encourage you to apply.

We believe that a wide range of ideas, experiences, and skills fuels innovation and drives excellence. We welcome applicants from all backgrounds to join our team of professionals.

Your application will be reviewed by our Human Resources team. If your gifts and talents match our needs, you will be invited for an interview. Due to the high volume of applications that we receive, only those who have been selected to continue in the recruitment process will be contacted.