Service Writer

STEP Energy Services Ltd.; Blackfalds; On-site; CAD 65,000 - 90,000; Full time

Job summary

STEP Energy Services Ltd. is seeking a skilled Maintenance Coordinator to oversee work requests, schedules, and PM activities across maintenance teams and vendors. You will track, assign, and close work orders for high-cost assets, gather information, and coordinate with technicians to meet deadlines.

The role emphasizes CMMS proficiency, strong Excel skills, and experience in oilfield well service operations, with 5/2 rotations and opportunities for training and advancement.

Qualifications

• 2-5 years’ experience in service writing or maintenance department.
• Strong computer skills with MS Office required.
• Strong knowledge of Excel; CMMS experience preferred.
• Experience in oilfield industry, specifically well service operations, preferred.

Responsibilities

• Create, track, and close work requests and work orders on high-cost AFE assets (major component, equipment integration, new builds).
• Track and process all work from vehicle incidents.
• Run routine reports to show past due and future maintenance requirements.
• Manage relationships with existing and new vendors.
• Create purchase orders and work orders for 3rd party services; process 3rd party invoices with backup.

Skills

MS Office proficiency

Excel skills

CMMS experience

Oilfield/well service knowledge

Tools

CMMS

Job description

Our culture is made up of highly motivated professionals striving for excellence in every office, boardroom and job site. Our office professionals are collaborative individuals who pursue career growth with distinction and are willing to work for it. They understand the pivotal role they play in keeping every professional safe, forge trust by listening to one another, learn from every action large and small, and engage fully in their work to support every aspect of the organization.

WHAT YOU WILL DO:

• Create, track, and close work requests and work orders on all high-cost AFE assets, such as, major component, equipment integration, new builds
• Track and process all work resulting from vehicle incidents
• Run routine reports to provide leadership with past due and future maintenance requirements
• Manage relationships with existing and new vendors
• Create Purchase Orders and Work Orders for services performed by 3rd party vendors and process 3rd party invoices and attach back up
• Review open work orders, delete redundant and follow up on long standing
• Manage warranty issues
• Gather and investigate relevant information about units that need repair
• Review all pre and post trip reports; organize deficiencies and work requests to be performed via, work order, and work schedules
• Schedule work for Maintenance Technicians
• Manage the PM system

WHAT WE OFFER:

5/2 rotations: Structured schedule - days off you can depend on.

This role follows a 5/2 (Monday-Friday), though the schedule may be subject to change based on organizational needs.

Community investment: Opportunity for impact in the communities in which we live and work.

Social environment: Culture-building activities, social clubs.

Industry-leading clients: New challenges to expand your skills.

Training opportunities: Take your skills to the next level.

24/7 office and maintenance support: IT and engineering support.

• Generous total rewards package including competitive pay, benefits, and reward offerings
• STEP-provided benefits package (start day one with option to upgrade)
• Savings matching
• Potential for paid training and development opportunities
• Fuel discount card for personal use
• Employee perks including corporate discounts and memberships
• Employee referral bonus program
• Safety incentive program

WHAT WE REQUIRE:

Related experience:

• 2-5 years’ experience of service writing or maintenance department experience would be considered an asset.
• Strong computer skills with experience in the Microsoft Office suite is required.
• Strong knowledge of excel and demonstrated CMMS experience is preferred.
• Experience in the oilfield industry specifically with well service operations, processes and equipment is preferred.

Qualified applicants are growth-oriented professionals with exceptional organizational skills. They will have proven experience interacting and communicating effectively with other professionals at all levels of the organization. They are leaders with superior client service skills.

STEP ON BOARD:

STEP Energy Services is an energy services company delivering industry-leading coiled tubing, hydraulic fracturing, and nitrogen industrial solutions to producers across North America. We deliver the expertise – the people, the equipment, and the knowledge – required to improve operational efficiencies and productivity in extended reach wellbore designs.

At STEP, we’re a community of professionals united by our culture, core values, and dedication to exceptional service. Whether in the office or out in the field, every STEP employee is a professional that we trust to get the job done safely.

At STEP, we are committed to building an inclusive and equitable workplace where everyone can thrive. We recognize that individuals bring unique perspectives and strengths that extend beyond the technical requirements of a role. If your talents and experience closely align with the listed qualifications, we encourage you to apply.

We believe that a wide range of ideas, experiences, and skills fuels innovation and drives excellence. We welcome applicants from all backgrounds to join our team of professionals.