Service Advisor

Martin Automotive Group; Canada; On-site; CAD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k)

Paid holidays

Weekly paychecks

Hourly salary plus commission and bonus

Job summary

A leading automotive service provider in Canada seeks a Service Advisor to join its Subaru of Ontario location. This role requires excellent customer service skills and a team-oriented mindset. Responsibilities include greeting customers, obtaining vehicle information, preparing estimates, and ensuring customer satisfaction. The position offers a salary range of $55,000 – $80,000 per year, along with benefits like medical and retirement plans.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Minimum 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Determine and recommend needed maintenance based on vehicle history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Communication skills

Automotive knowledge

Education

High school diploma or GED

Job description

Martin Automotive Group: Service Advisor – Subaru of Ontario

Salary range: $55,000 – $80,000 per year, based on skills and experience.

Martin Automotive Group seeks a Service Advisor to join our Subaru of Ontario location. We value our employees and expect dedication and professionalism.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow‑up time.
• Monitor the progress of each vehicle throughout the day and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Requirements

• High school diploma or GED.
• Proven record of achieving exceptional customer satisfaction.
• Minimum 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant; manufacturer experience preferred.
• Above‑average energy level.
• Desire for a long‑term career with a growing organization.
• Bilingual preferred but not required.
• Personal and professional integrity.

Benefits

• Medical, Dental, Vision, Life Insurance.
• 401(k).
• Paid holidays.
• Weekly paychecks.
• Hourly salary plus commission and bonus.

Equal Opportunity Employer (EEO) – Service Advisor, Advisor, Service Writer, Customer Service.