Technical Communicator - Reman Bradford

Toromont Cat; Bradford West Gwillimbury; On-site; CAD 69,520 - 86,900; Full time

Benefits offered by this job

Competitive total rewards including wages, benefits and premiums

Opportunities for continuous learning and development

Job summary

Toromont Cat in Bradford is looking for a Technical Communicator to provide extensive support to our Heavy Equipment Technicians and product support staff. This role offers a competitive salary range of $69,520 to $86,900 and involves working closely with the Caterpillar product line.

Responsibilities include providing technical support, performing failure analysis, training, and maintaining strong product knowledge. The ideal candidate must have a Heavy Equipment License and at least 5 years of relevant experience in the industry.

Qualifications

• A Heavy Equipment License or equivalent experience in the technical field/heavy equipment industry.
• Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment.

Responsibilities

• Provide technical support to the Toromont Cat service operations.
• Be the primary contact between service departments and Caterpillar.
• Review product problems and propose solutions.
• Perform failure analysis and produce reports.
• Develop & maintain technical knowledge of Toromont Cat products.

Skills

Heavy Equipment License or equivalent experience

Diagnosing, troubleshooting and repairing Cat Heavy Equipment

Job description

Toromont Reman is looking for a Technical Communicator to join our team in Bradford! The Technical Communicator will provide valuable support to our Heavy Equipment Technicians and product support staff through top technical expertise on our Caterpillar Product Line.

Pay Type

Full Time, Permanent

Compensation

$69,520 - $86,900

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Reman Technical Communicator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously learn, grow and develop with our Toromont team through our internal training teams that are geared for your success
• Competitive total rewards including wages, benefits and premiums (as eligible)

In a typical day, YOU will:

• Provide technical support to the Toromont Cat service operations, including after sales service, shop, rental, sales, parts, branches & customers
• Be the prime point of contact between the service departments and Caterpillar
• Review product problems for the products under their responsibility and propose solutions
• Perform failure analysis, identify the root cause of failure and produce reports
• Write site visit reports and technical reports, as needed
• Provide technical support for various special projects
• Help with the application and understanding of the manufacturer’s warranty policies
• Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
• Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
• Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and improve the products
• Actively participate in PPM (Product Problem Management) initiatives
• Periodically provide technical seminars, training sessions, and create technical documentation as required

Must-haves for this role:

• A Heavy Equipment License or equivalent experience in the technical field/heavy equipment industry
• Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment

About Toromont Reman

Toromont Reman helps you maximize your investment in equipment. Industry leader in parts availability and warranty coverage. Whether you are looking for a custom rebuild or remanufacturing, we provide reliable, certified ISO-9001 service to all Cat and other manufacturers’ equipment. Thanks to our group of more than 75 skilled and dedicated specialists, we offer the industry’s best warranty.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.