Service Administrator - Temporary Contract

CBRE Group, Inc.; Kamloops; On-site; CAD 42,000 - 65,000; Full time

Job summary

CBRE Group, Inc. seeks a Service Administrator to manage service delivery, act as the primary interface among customers, service providers, and internal CBRE/AFSI staff.

This role ensures information accuracy and handles first-line management of work orders, purchase orders, and data systems, delivering timely reports and communications as directed by Management. The SA will support and train new team members, assist in vendor setup, and contribute to safety and quality programs, maintaining

Responsibilities

• Process service requests received by telephone or email and maintain a database for reporting and analysis.
• Review demand work orders to determine if billable or non-billable.
• Prepare and communicate POs to managers and suppliers; record POs and approvals for payments.
• Administer and monitor service contracts and review vendor/contractor performance for value.
• Establish and maintain relationships with clients and service providers.
• Support and train new team members in SA role.
• Assist with vendor setup, including security clearances for new vendors.
• Support environment, health and safety processes as required.
• Provide reporting from systems to support the Quality Management program.
• Collect technical data and maintain databases as needed.
• Generate regular and ad hoc portfolio reports and coordinate data for Work Orders and Approvals.
• Process invoices and forward for approval; receive and file contract documents and related certificates.

Job description

Summary: The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/AFSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.

Key Duties & Responsibilities

1. Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis requirements
2. Review of demand work orders to determine if billable or non-billable
3. Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the correct cost, where applicable and practicable.
4. Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
5. Establishes and maintains working relationships with Clients and service providers
6. Responsible for supporting and training new Team Members in SA role.
7. Responsible for acquiring information for vendor setup, including security clearances for new vendors.
8. Support environment, health and safety process as required basis
9. Support the Quality Management program by providing reporting from systems as needed.
10. May be responsible for the collection of technical data and the maintenance of databases
11. Generates regular and ad hoc reports for the portfolio, as required
12. Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
13. Processes invoices including checking for accuracy and forwarding for approval;
14. Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance.