Service Administrator, Ens Lexus

Formulafordlincoln; Saskatoon; On-site; CAD 25,000 - 33,000; Full time

Job summary

Ens Auto in Saskatoon is seeking a Service Administrator and Warranty Assistant to support the Lexus service team. The role includes warranty processing, appointment scheduling, and invoicing while ensuring accurate data entry and strong customer service.

The ideal candidate will have solid time management, organizational skills, and proficiency with dealership software. This is a permanent full-time position, Monday to Friday, in a collaborative, growth-focused environment.

Qualifications

• Excellent verbal, written and interpersonal communication.
• Accurate and meticulous data entry with strong organizational skills.
• Ability to manage a fast-paced environment and prioritize tasks.
• Knowledge of automotive service processes is an asset.
• Experience with Reynolds & Reynolds is an immediate asset.

Responsibilities

• Open and close service work orders.
• Process, submit, and update all warranty claims.
• Assist with ECP service warranty.
• Prepare, process, record and reconcile warranty claims per policies.
• Oversee tire storage program and keep records in Excel.
• Run service reports to prepare tires for appointments and track inventory.
• Invoice all work orders for customers, internal, and warranty.
• Update operating codes in the system.
• Clerical duties: filing, scanning, email, and calls.
• Book appointments and follow up with leads using dealership software.
• Connect with clients via calls, emails and texts about services and offers.
• Provide exceptional customer service in every interaction.

Skills

Communication

Organization

Time management

Detail-oriented

Microsoft Office

Education

Highschool Diploma or equivalent

Post secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Reynolds & Reynolds

Job description

Ens Lexus | Service Administrator | Opened on 08/28/2026 | Pay rate: $18-24 per hour

Why choose Ens Auto?

Ens Auto is a long-standing locally owned & operated business in Saskatoon. Our company comprises Ens Toyota, Ens Lexus, Ens Collision, and Ens Industrial. We offer top-quality products and services to our clients for their automotive and industrial needs. We pride ourselves on having many long-term team members and offer opportunities for advancement.

TheEns Lexus Service Advisor and Warranty Administratoris responsible for assisting our Lexus service team with a variety of tasks related to repair orders, invoicing, warranty, customer follow-ups, booking appointments and other administrative tasks.

The successful candidate will have strong time management and organizational skills and be proficient in using computers. Experience is an asset; honesty & integrity are mandatory.

This is apermanent FULL-TIMEposition from Monday to Friday.

Why choose Ens Lexus?

We:

• Take pride in fostering long-term team member relationships and offering career growth and professional development opportunities.
• Value equal employment opportunities and strive to create a diverse workforce and an inclusive culture. As an inclusive workplace, we have a zero-tolerance policy against harassment.
• Expect all employees to uphold our comprehensive harassment policy and contribute to maintaining a respectful and supportive work environment.
• Deeply value our collaborative culture, where we prioritize teamwork, open communication, and mutual respect.
• Support your whole health here at Ens Auto. We offer mental health resources, wellness programs, corporate gym discounts, and other corporate fitness memberships.

What We Offer:

• A comprehensive benefits package, including medical & dental benefits, life insurance, disability insurance, an employer-matched pension plan, an employee assistance program, and employee wellness initiatives.
• Added additional flexible benefits and wellness package.
• Career development and growth opportunities.
• Automotive discounts on new and pre-owned vehicles, automotive parts, and vehicle servicing.
• Company events and social club functions.
• Community involvement: Be proud to be part of an organization that supports others and their staff.
• A brand that delivers, backed by the strength and reputation of the Toyota and Lexus brands, which are driven by excellence and trusted internationally.

Responsibilities

• Open and close service work orders.
• Process, submit, and update all warranty claims.
• Assist with ECP service warranty.
• Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures.
• Oversee the tire storage program and keep detailed records in Microsoft excel.
• Run service report to prepare tires for appointments and track all tire inventory.
• Help prep warranty repairs.
• Invoice all work orders for customers, internal, and warranty.
• Update operating codes in operating system.
• Clerical duties; filing, scanning, email, and phone calls.
• Process time tickets.
• Ensure accuracy and correct time tickets.
• Update customer and vehicle information.
• Support the Business Development Centre by handling inbound and outbound customer calls.
• Forward calls and messages to the appropriate staff.
• Book appointments and follow up with leads using dealership software.
• Connect to potential or previous clients on services and offers through calls, emails and text messages.
• Provide exceptional customer service in every interaction.
• Communicate accurately and specifically as required for the task, issue, or action at hand.

Knowledge, skills, and abilities

• Reynolds & Reynolds' experience is an immediate asset.
• Excellent verbal, written and interpersonal communication
• Accurate and meticulous in data entry.
• Great organizational and time management skills.
• Detail-oriented
• Strong concentration abilities
• Able to manage a fast-paced environment
• Proficient in Microsoft Office; Microsoft Word and Excel
• Knowledge of vehicles is an asset
• Understanding of the automotive industry, especially the Service and Parts Department(s).

Qualifications

• Highschool Diploma or equivalent.
• Post secondary education is preferred but not required.
• Experience within aservice department is mandatory.
• Administrative background is considered an asset.
• Genuine interest in vehicles.

Remuneration is negotiable based on experience.