Service Administrator

Lancesoft; Vaughan; On-site; CAD 42,000 - 65,000; Full time

Job summary

Lancesoft is seeking a Service Administrator to support day-to-day administration and act as a liaison between Field Service and Sales. You will handle inquiries, manage data accuracy, and help ensure smooth service delivery and revenue targets.

The role requires an AA degree or equivalent, 2+ years in service administration or similar, and proficiency with Salesforce.com and Oracle 12. Join a fast-paced, collaborative team focused on delivering a world-class customer experience.

Qualifications

• Requires AA degree or equivalent experience.
• 2+ years in Service Administration or related roles.
• Strong analytical and problem-solving abilities.
• Ability to read and interpret general business documents.

Responsibilities

• Prepare and run daily/weekly/monthly reports on orders, KPIs, and service requests.
• Maintain the consistency and integrity of the Install Base, including warranty records.
• Coordinate instrument replacement and return of serialized components and drive revenue recognition.

Skills

Attention to detail

Analytical/problem-solving

Adaptable, collaborative, customer‑foc

Education

Associate Arts (A.A) degree or equivalent

Tools

Salesforce.com

Oracle 12

Job description

Top 3 skills

• 1. Strong attention to detail and data accuracy, with the ability to consistently follow standard processes.
• 2. Strong analytical/problem-solving skills with the ability to quickly learn complex processes and systems.
• 3. Adaptable, collaborative, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment.

The Service Administrator is highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross-functional and front-line teams and its contribution is crucial to the success of the installation and service of our products. “We set the base of a world-class customer experience”

Key Responsibilities

The successful candidate enjoys handling a diverse range of customer inquiries. Thrives in a fast-paced and collaborative environment, with the potential to wear many different hats.

In this role, you will have the opportunity to:

• Execute reports daily/weekly/monthly;new booked and shipped orders, KPIs and Time & Material service requests. Execute customer requests, via queues, phone, fax, email, or other electronic means.
• Maintain the consistency and integrity of the Install Base, including warranty records.
• Facilitate the instrument replacement and coordinate the successful return of serialized components and drive revenue recognition though the Instrument acceptance documentation and more.

The requirements for this position

• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• 2+ years of experience in Service Administration, Customer Service, heavy volume Call Center, Sales Administration or equivalent proficiency. It would be a plus if you also possess previous experience in:
• Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists.
• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Experience in Microsoft Office suite, Salesforce.Com, Oracle 12