Service Administrator

Leavitt Industrial Group; Coquitlam; On-site; CAD 47,600 - 50,000; Full time

Benefits offered by this job

RRSP matching

Company phone

Company laptop

Medical plan

Dental plan

Vision plan

Job summary

Leavitt Machinery is seeking a Service Administrator in Coquitlam or Langley, BC to support ERP data management for the Service department. You will collaborate with Service, Sales, Parts and Accounting teams to ensure data accuracy and integrity, while handling service agreements, contracts, and schedules.

The role emphasizes strong organization, ERP/CRM experience, and attention to detail, with a base pay range of $47,600–$50,000 CAD per year and onsite work in Coquitlam or Langley.

Qualifications

• Experience in a service, equipment, or industrial environment preferred.
• Experience with ERP/CRM systems is an asset.
• Post-secondary education in Business Administration or related discipline is an asset.

Responsibilities

• Enter and maintain service-related data in the ERP system.
• Create and manage service agreements with recurring billing.
• Manage service contracts submitted through the CRM system.
• Update maintenance schedules and customer contracts as required.
• Maintain labour rates, labour costs, and PM pricing.
• Collaborate with Service, Sales, Parts and Accounting teams to ensure data accuracy.

Skills

Attention to detail

Organizational skills

Analytical thinking

Communication skills

Independent work

Education

Business Admin/Operations certificate or degree

Tools

ERP software

CRM systems

Microsoft Office (Outlook, Excel, Word)

Job description

Current job opportunities are posted here as they become available.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a driven Service Administrator to join our team in Coquitlam or Langley, BC. As the Service Administrator, you will support the effective management of data for the Service department's ERP system. You will also be responsible for collaborating with various Service teams and internal stakeholders to ensure all service-related information is accurate and consistent.

As the Service Administrator for Leavitt Machinery, your key responsibilities will include:

• Entering and maintaining service-related data within the ERP system.
• Creating and managing service agreements with recurring billing.
• Managing service contracts submitted through the CRM system.
• Updating, modifying, and removing service schedules and customer contracts as required.
• Maintaining customer labour rates, service labour rates, and technician labour costs.
• Setting up pricing and plans for Preventive Maintenance (PM) programs.
• Maintaining and updating internal maintenance schedules according to business unit requirements.
• Administering the Service Aftermarket Commission program.
• Collaborating with Service, Sales, Parts, and Accounting teams to ensure the accuracy and integrity of service information.
• Providing administrative support to the Service department and assisting with additional duties such as setting up customer equipment daily.

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous administrative experience in a service, equipment, or industrial environment is preferred.
• Experience in the material handling, heavy equipment, construction, or related industry is considered an asset.
• Post-secondary education in Business Administration, Operations, or a related discipline is considered an asset.
• Strong working knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP software and CRM systems is considered an asset.
• Exceptional attention to detail.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively independently while collaborating within a team environment.

Benefits

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company phone and laptop

The base pay range for this role is: $47,600 to $50,000 per year, depending on experience.

This is an onsite role based in Coquitlam or Langley, BC.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.