Service Administrator

Leavitt Machinery; Coquitlam; On-site; CAD 47,600 - 50,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

RRSP matching

Company phone

Laptop

Sick leave

Employee assistance program

Job summary

Leavitt Machinery is seeking a driven Service Administrator to support accurate data management for the Service department's ERP system. The role collaborates with Service, Sales, Parts, and Accounting teams to ensure service information is precise and consistent.

Based in Coquitlam or Langley, BC, you will enter and maintain data, create service agreements, manage contracts in the CRM, and assist with scheduling and maintenance programs. On-site work with competitive benefits is offered.

Qualifications

• Previous administrative experience in a service, equipment, or industrial environment is preferred.
• Experience in the material handling, heavy equipment, construction, or related industry is considered an asset.
• Post‑secondary education in Business Administration, Operations, or a related discipline is considered an asset.
• Strong working knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP software and CRM systems is considered an asset.
• Exceptional attention to detail.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong analytical, problem‑solving, and communication skills.
• Ability to work effectively independently while collaborating within a team environment.

Responsibilities

• Enter and maintain service-related data within the ERP system.
• Create and manage service agreements with recurring billing.
• Manage service contracts submitted through the CRM system.
• Update, modify, and remove service schedules and customer contracts as required.
• Maintain customer labour rates, service labour rates, and technician labour costs.
• Set up pricing and plans for Preventive Maintenance (PM) programs.
• Maintain and update internal maintenance schedules according to business unit requirements.
• Administer the Service Aftermarket Commission program.
• Collaborate with Service, Sales, Parts, and Accounting teams to ensure the accuracy and integrity of service information.
• Provide administrative support to the Service department and assist with additional duties such as setting up customer equipment daily.

Skills

Administrative experience

ERP system

CRM systems

Microsoft Office

Attention to detail

Organizational skills

Communication

Independent work

Team collaboration

Problem solving

Industry knowledge

Education

Business Administration education

Tools

ERP software

CRM systems

Job description

Service Administrator

Location: Coquitlam or Langley, BC.

Leavitt Machinery is looking for a driven Service Administrator to support the effective management of data for the Service department's ERP system. The role involves collaboration with various Service teams and internal stakeholders to ensure all service-related information is accurate and consistent.

Responsibilities

• Enter and maintain service-related data within the ERP system.
• Create and manage service agreements with recurring billing.
• Manage service contracts submitted through the CRM system.
• Update, modify, and remove service schedules and customer contracts as required.
• Maintain customer labour rates, service labour rates, and technician labour costs.
• Set up pricing and plans for Preventive Maintenance (PM) programs.
• Maintain and update internal maintenance schedules according to business unit requirements.
• Administer the Service Aftermarket Commission program.
• Collaborate with Service, Sales, Parts, and Accounting teams to ensure the accuracy and integrity of service information.
• Provide administrative support to the Service department and assist with additional duties such as setting up customer equipment daily.

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous administrative experience in a service, equipment, or industrial environment is preferred.
• Experience in the material handling, heavy equipment, construction, or related industry is considered an asset.
• Post‑secondary education in Business Administration, Operations, or a related discipline is considered an asset.
• Strong working knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP software and CRM systems is considered an asset.
• Exceptional attention to detail.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong analytical, problem‑solving, and communication skills.
• Ability to work effectively independently while collaborating within a team environment.

Benefits

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company‑paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short‑term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company phone and laptop

Compensation

Base pay range: $47,600 to $50,000 per year, depending on experience.

This is an onsite role based in Coquitlam or Langley, BC.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.