Service Account Manager

Black & McDonald Limited; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Company benefits

Job summary

Black & McDonald Limited is seeking a client-focused salesperson to drive contract renewals, review service performance, and build long-term relationships with customers across multiple sites in Nova Scotia. The role requires strong communication, problem solving, and initiative to identify opportunities for value-added services.

You will work with the business development team to prepare estimates, respond to customer queries, and ensure contracts are renewed with high customer satisfaction.

Qualifications

• Strong written and verbal communications skills are required.
• Motivated and able to work with deadlines.
• Ability to build and maintain client relationships.
• Experience in a service or sales environment is an asset.

Responsibilities

• Lead contract renewal processes and review performance and customer satisfaction.
• Re-price renewing contracts and present to stakeholders for approval.
• Discuss account performance with clients and identify opportunities for growth.
• Maintain customer relationships and propose value-added services.
• Coordinate with the sales team to prepare estimates and deliver solutions.

Skills

Communication

Time management

Customer focus

Problem solving

Teamwork

Initiative

Verbal/written communication

Education

Post-secondary degree or diploma in related discipline

Tools

MS Office (Word, Excel, Project)

Job description

As the ideal candidate you:

• Are focused on a long-term career.
• Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
• Enjoy connecting with people on the phone, videoconferencing and face-to-face.
• Have the ability to work in a self-directed way within a team environment.
• Strong ability to take initiative and confidently direct customer interactions.
• Understand the importance of demonstrating value, having fun and being invited back.

For the ideal candidate, we offer:

• Immediate / ongoing training.
• Insightful mentorship / technical support.
• Career growth opportunities.
• Company benefits.
• Formal Sales training specific approach

Duties and responsibilities include but are not limited to the following:

• Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
• Re-price renewing contracts and present to stakeholders for approval.
• Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
• Maintain customer relationships and grow existing agreements by proposing additional value‑added services.
• Respond to customer’s questions regarding service agreements.
• Build partnering relationships with clients responsible for the decision‑making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust.
• Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs.
• Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
• Manage and achieve KRA targets.
• Travel to various sites or clients to undertake the above.

Competency Requirements

• Change Orientation
• Communicates Effectively
• Continuous Learning
• Customer Focus
• Time management and organization skills
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others

Education Requirements

• Post‑secondary Degree or Diploma in a related discipline preferred

Work Experience Requirements

• Mechanical background would be considered an asset;
• Previous sales and customer service experience would be considered an asset;
• Estimating experience would be considered an asset;
• Previous experience within the service business would be considered an asset;

Skills, Abilities, and Other Requirements

• Motivated and able to work with deadlines;
• Organization and time management;
• Strong written and verbal communications skills are required;
• Proficient in MS Office (Word, Excel, Project);
• Must hold a valid Canadian driver’s license