Strategic Account Representative

D&H Distributing; Mississauga; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

RRSP plan

Paid Time Off

Health & Dental

Life, and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing in Mississauga, ON is seeking a customer-facing sales professional responsible for assigned accounts, both active and inactive, managing revenue, margin, and growth.

You will create call plans, conduct outbound calls, manage CRM, coordinate with vendors, and ensure customer satisfaction. This role requires bilingual French and English, college education, and at least three years of sales experience.

Qualifications

• Minimum 3 years of sales or phone sales experience.
• College education preferred or equivalent combination of education/experience.
• This candidate should be French and English speaking.

Responsibilities

• Meet sales goals, forecast and attain revenue, margin, and breadth targets.
• Set product prices for bids, quotes, and deals while maintaining customer satisfaction.
• Create call plans and perform outbound calls to build relationships with reseller base.
• Record results of calls in CRM and manage sales campaigns.
• Collaborate with vendors, business units, and supporting departments to grow revenue.
• Promptly respond to customer requests via phone and email within SLA.
• Attend trainings and reseller events to engage with prospects and partners.
• Present business plans and build partner relationships.

Skills

Verbal written communication

French and English bilingual

Basic computer hardware knowledge

Education

College education or equivalent

Tools

CRM system

ERP system

Microsoft Office (Word, Excel, Outlook)

Job description

This is a hybrid role based in Mississauga, ON.

Please note, candidates must be located within 100km of the office location.

D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
• We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

KNOWLEDGE, SKILLS, and/or ABILITIES

• Basic knowledge of computer hardware.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

• Education
• College education preferred and/or equivalent combination of education/experience.
• Experience
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.
• This candidate should be French and English speaking