Server, Library Bar (Full-Time)

Fairmont Hotels & Resorts; Golden Horseshoe; On-site; CAD 20,002 - 28,488; Full time

Benefits offered by this job

Starting pay of $17.60 per hour with raises

Free meals on shift

Travel discounts at Accor hotels

Free dry cleaning of work gear

Custom learning programs

Career advancement opportunities

Job summary

Fairmont Hotels & Resorts is seeking an enthusiastic team member for a dining representative role at Fairmont Royal York in Ontario. The successful candidate will ensure exceptional service to guests and maintain the high standards of the hotel. Responsibilities include overseeing the dining experience and effectively communicating with guests to enhance satisfaction.

Qualified individuals should have experience in a food and beverage setting and excellent interpersonal skills. Join us to contribute to a welcoming and inspiring environment where every guest feels valued.

Qualifications

• Previous work experience in a restaurant/food and beverage setting.
• Excellent interpersonal skills and a team-player attitude.
• Smart Serve training program certification.
• OTEC certificate an asset.
• Previous experience working in a union environment preferred.

Responsibilities

• Provide guests with service that reflects the high standards of the Royal York.
• Ensure all guests’ expectations have been exceeded.
• Maintain overall dining experience and up-sell effectively.
• Clear all dishes, deliver meals, and present bills professionally.
• Take corrective action for dissatisfied guests.

Skills

Interpersonal skills

Team player attitude

Smart Serve training program certification

Experience in a restaurant/food and beverage setting

Education

OTEC certificate

Job description

A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth and today continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Job Description

• Act as a personal representative of the hotel by providing guests with service that reflects the high standards of the Royal York.
• Ensure that all guests’ expectations have been exceeded.
• Maintain overall dining experience, requiring thorough understanding of the operation, menus, including wine, a la carte and promotional menus to suggestively up‑sell benefiting the hotel, its shareholders and yourself.
• Report to duty punctually, in full uniform and according to appearance and grooming standards.
• Consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations.
• Clear all dishes, deliver meals and present bills in a professional and discreet manner.
• Have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Be prepared to answer any guest questions in a direct and concise way.
• Take corrective action when dealing with dissatisfied guests, aiming to leave the guest happy.
• Maintain teamwork and good work ethics with all guests (internal and external) by assisting co‑workers with any duties, without compromising the guests’ dining experience.
• Understand shift end reports, have knowledge of non‑cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• Read and understand all hotel policies and procedures and departmental standards as outlined in the employee handbook.
• Understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant.
• Understand each work section and all side duties that may be assigned.
• Attend pre‑shift, weekly and monthly meetings to ensure open lines of communication among all employees.
• Fully understand and follow the hotel’s recycling program and procedures.
• Immediately report any accidents (involving a guest, a co‑worker or yourself) to your manager.
• Express concerns, suggestions or comments on how to improve the guests’ experience or the operation as a whole.
• Understand how to operate all equipment used in the outlet.
• Understand all other outlets, services and offices in the hotel (location, hours of operation and offerings).
• Adhere to all Safe Standards, ensuring all hygiene and prevention measures are met.
• Adhere to alcohol handling procedures and policies.
• Adhere to all LQA standards set for the department.
• Work weekends, holidays and shift work as scheduled.
• Perform any other tasks as assigned.

Qualifications

• Previous work experience in a restaurant/food and beverage setting.
• Excellent interpersonal skills and a team‑player attitude.
• Smart Serve training program certification.
• OTEC certificate an asset.
• Previous experience working in a union environment preferred.

Physical Aspects of Position

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

What’s in it for you

• Starting Rate of Pay: $17.60 per hour, with a wage increase after six months of compensated service per the collective agreement.
• Free meals: Healthy meals on us every shift.
• Travel discounts: Special deals at Accor hotels worldwide.
• Dry cleaning: Free dry‑cleaning for your work gear.
• Skill up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Career advancement: Unlock new career heights with exciting growth paths.

We welcome applications from all qualified candidates.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities.