In Room Dining Operator (Part-Time)

Fairmont Hotels & Resorts; Golden Horseshoe; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Starting pay

Free meals

Travel discounts

Dry cleaning

Skill development

Committees (Health & Wellness, DEI)

Growth paths

Job summary

Fairmont Royal York in Toronto seeks an In-Room Dining Operator to take and relay guest orders, upsell, and deliver outstanding service with a friendly, professional approach.

You will need Smart Serve, F&B experience, and strong English communication. The role requires multitasking, attentiveness, and adherence to safety standards in a luxury setting.

Qualifications

• Smart Serve certification required.
• Previous experience in food and beverage.
• Cash handling and POS knowledge.
• Strong interpersonal and teamwork abilities.
• Highly organized with attention to detail.
• Knowledge of food, cooking methods, wines and spirits.
• Fluent in English.
• Proficient computer skills.
• Ability to multi-task.

Responsibilities

• Take orders from guests and relay to kitchen and service staff.
• Upsell to maximize sales and handle guest concerns professionally.
• Perform opening and closing duties per standards.
• Know menu items, specials, dietary restrictions, answer inquiries.
• Honor guest requests and maintain service standards.
• Maintain clean work area and report hazards.
• Organize daily tasks like amenities and orders.
• Suggestively sell items and anticipate guest needs.
• Report issues to leadership and log problems.
• Follow safety and hygiene standards; manage billing.

Skills

Smart Serve

F&B experience

Cash handling

Interpersonal skills

Organized

Multitasking

English fluent

Tools

POS systems

Computer skills

Job description

A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery. They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.

• Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
• Takes responsibility for extending service and exceeding guest expectations
• Perform opening and closing duties according to outlined standards of the department
• Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
• Ensure that all guest’s special requests details are met
• Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
• Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
• Organize all day to day tasks such as amenities, pre-orders and daily orders
• Suggestively sell items and anticipate guest needs and desires
• Relay all concerns to leadership team and record any problems that ariseFollows telephone techniques and procedures
• Order and keep maintained the stationary for the department
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Ensures flawless amenity billing, delivery, filing and preparation
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned

Qualifications

• Smart Serve training program certification
• Previous experience in food and beverageCash handling/transaction abilities and a working knowledge of POS Systems
• Excellent interpersonal and team player attitude
• Thoroughly organized and attention to detail oriented individual
• Must be knowledgeable of food products, cooking methods, wines and spirits
• Fluent in English
• Excellent Computer Skills
• Ability to multi-task

Physical Aspects of Position include but are not limited to the following

• Constant sitting throughout shift
• Frequent lifting and carrying up to 30 lbs
• May require kneeling, pushing, pulling, lifting
• May require ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

• Starting Rate of Pay: $23.18 per hour.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.