Host, REIGN (Full-Time)

Fairmont Hotels & Resorts

Golden Horseshoe

On-site

CAD 31,743 - 45,209

Full time

14 days+

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Benefits offered by this job

Fixed Pay 27.93/hr

Free Meals

Travel Discounts

Dry Cleaning

Skill Up

Health & Wellness Committees

Growth Opportunities

Job summary

Fairmont Royal York in Toronto is hiring for a restaurant frontline associate dedicated to delivering personal and friendly service at a luxury hotel. You will greet guests, take reservations, and ensure seamless dining experiences while maintaining knowledge of menus, promotions, and outlet operations.

We value punctuality, teamwork, and a positive attitude. This role offers a fixed hourly rate and benefits supporting growth and a sustainable workplace, including meals and discounts.

Qualifications

Previous work experience in a restaurant/food and beverage setting.
Excellent interpersonal skills and a team player attitude.
Multi tasked when dealing with high volume of guest requests.

Responsibilities

To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal and friendly service
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To ensure that the host stand is kept neat and clean at all times
To have a complete understanding of your daily duties (seating and greeting guests, handling reservations, etc.)
To efficiently track all covers in the dining room per station
To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To actively participate in the health and safety procedures as a way to reduce workplace related accidents
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
To voice opinions and suggestions on improving operations and guest experience
To maintain teamwork and good work ethics with all guests and co-workers
To complete all duties assigned before leaving for the day
To communicate effectively with servers regarding reservations and special requests
To offer guests coat check when necessary and retrieve coats on departure
To inform guests of departmental promotions

Skills

Restaurant/food and beverage

Interpersonal skills

Team player

Multi-tasking

Job description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description

A Storied Past. A Brilliant Future.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal and friendly service
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To ensure that the host stand is kept neat and clean at all times
To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
To help guests meet their colleagues by properly using the waiting list form
To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To actively participate in the health and safety procedures as a way to reduce workplace related accidents
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To complete all duties assigned to you before leaving for the day
To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
To offer guests coat check when necessary and retrieve guest coats when departing
To inform guests of departmental promotions

Qualifications

Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Multi tasked when dealing with high volume of guest requests

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

Fixed Rate of Pay: $27.93 per hour. The rate of pay for this role is reviewed annually on April 1 of each year.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

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