Server- In-Room Dining

Hyatt Regency; Toronto; On-site; CAD 24,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Diversity and inclusion

Career growth opportunities

Employee discounts

Job summary

The In-Room Dining Server at Hyatt Regency Toronto delivers prompt, professional service to guests in their rooms, upholding Hyatt standards and ensuring a superior guest experience. You will work a flexible schedule in a fast-paced food and beverage environment, handling orders, payments, and maintaining cleanliness with care.

Minimum one year of F&B experience, Smart Serve certification, and strong customer service skills are required.

Qualifications

• Minimum one year of food and beverage service experience in a hotel, restaurant, or hospitality environment preferred.
• Valid Smart Serve Certification required.
• Food Handler Certification is an asset.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer and cash handling skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to push, pull, and lift items required to perform the duties of the position.

Responsibilities

• Deliver food and beverages to guestrooms in a timely and professional manner.
• Ensure all orders meet established quality and presentation standards.
• Contact guests following delivery to confirm satisfaction and address concerns.
• Maintain cleanliness and organization of workstations, trays, carts, and service areas.
• Take guest orders by phone using professional telephone etiquette.
• Accurately process guest checks, room charges, cash transactions, and credit card payments.
• Maintain knowledge of menus, daily specials, promotions, and beverage offerings.
• Ensure all alcohol service complies with Smart Serve guidelines and Ontario liquor regulations.
• Collect used trays and dishware from guest floors and service areas.
• Complete opening, closing, and side duties as assigned.
• Follow all health and safety policies, food safety procedures, and hotel standards.
• Report maintenance, safety, guest service, or workplace concerns to management promptly.
• Attend departmental meetings and training sessions as required.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Flexibility

Job description

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Organization- Hyatt Regency Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:

to care for people so they can be their best.

Position Details

• Job Title: In-Room Dining Server
• Department: Food & Beverage / In-Room Dining
• Reports To: Assistant Food & Beverage Services Manager
• Employment Status: Full-Time

Compensation

• Starting Rate: $17.60 per hour during the probationary period
• Post-Probation Rate: $19.40 per hour upon successful completion of probation
• Eligible for gratuities in accordance with hotel policies and applicable legislation.

Job Summary

The In-Room Dining Server is responsible for providing prompt, professional, and courteous food and beverage service to guests in their guestrooms while ensuring an exceptional guest experience that reflects Hyatt standards.

Qualifications

• Minimum one (1) year of food and beverage service experience in a hotel, restaurant, or hospitality environment preferred.
• Valid Smart Serve Certification required.
• Food Handler Certification is an asset.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer and cash handling skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to push, pull, and lift items required to perform the duties of the position.

Key Responsibilities

• Deliver food and beverages to guestrooms in a timely and professional manner.
• Ensure all orders meet established quality and presentation standards.
• Contact guests following delivery to confirm satisfaction and address concerns.
• Maintain cleanliness and organization of workstations, trays, carts, and service areas.
• Take guest orders by phone using professional telephone etiquette.
• Accurately process guest checks, room charges, cash transactions, and credit card payments.
• Maintain knowledge of menus, daily specials, promotions, and beverage offerings.
• Ensure all alcohol service complies with Smart Serve guidelines and Ontario liquor regulations.
• Collect used trays and dishware from guest floors and service areas.
• Complete opening, closing, and side duties as assigned.
• Follow all health and safety policies, food safety procedures, and hotel standards.
• Report maintenance, safety, guest service, or workplace concerns to management promptly.
• Attend departmental meetings and training sessions as required.
• Perform other duties as assigned.

Why Join Hyatt?

• Competitive compensation
• Comprehensive training and development opportunities
• A diverse and inclusive workplace culture
• Opportunities for career growth within Hyatt
• Employee discounts and benefits (as applicable)

Accommodation Statement

Hyatt Regency Toronto is committed to providing equal employment opportunities and fostering an inclusive workplace. Accommodations are available upon request throughout all stages of the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.

Equal Opportunity Employer

Hyatt Regency Toronto welcomes applications from all qualified candidates and is committed to employment equity, diversity, and inclusion. We encourage applications from individuals of all backgrounds and experiences.