Assistant Manager, In Room Dining
Fairmont Hotels & Resorts
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Benefits offered by this job
Job summary
Fairmont Royal York in Toronto is seeking an experienced In-Room Dining Supervisor to lead daily operations, ensure prompt, courteous service, and uphold the highest standards of guest satisfaction. You will manage a unionized team, monitor costs, participate in budgeting, and collaborate with Culinary and hotel departments to deliver exceptional hospitality while maintaining health and safety protocols.
The role requires strong leadership, excellent communication, and a proven track record in a
Qualifications
- Must have excellent interpersonal, communication and organizational skills.
- Must be MS Word, Excel and E-mail literate.
- Understand and be committed to health and safety issues in the workplace.
- Previous management experience in a food and beverage setting, particularly in a restaurant.
- Must be highly motivated and able to achieve results with minimal supervision.
- Minimum of 3 years supervisory/management experience in a union environment.
Responsibilities
- Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, reporting, and other administrative responsibilities.
- Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service for all room service orders and suite set-ups.
- Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance.
- Assist in monitoring departmental productivity, labor costs, revenues, and operating expenses to support financial objectives.
- Support implementation and adherence of departmental standards, policies, and SOPs.
- Assist with colleague training, coaching, performance development, and fostering positive working relationships within the department.
- Conduct pre-shift briefings and communicate with Culinary and other hotel departments for seamless operations.
- Support promotional, merchandising, menu, and marketing initiatives to drive revenue and enhance guest experience.
- Participate in regular operational and cleanliness inspections to ensure compliance with hotel and health standards.
- Maintain a visible floor presence during service periods and lead by example with hands-on support.
- Monitor inventory, supplies, equipment, fixtures, and furniture for readiness and maintenance.
- Handle guest reservations, special requests, and service recovery with professionalism and care.
- Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of goals and service metrics.
- Support departmental participation in environmental and sustainability initiatives.
- Maintain knowledge of the outlet’s POS system and ensure compliance with standards.
- Attend meetings as required and perform additional duties or special projects.
Skills
Tools
Job description
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Specific Roles and Responsibilities That Create the Essential Toronto Experience:
- Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, reporting, and other administrative responsibilities.
- Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service for all room service orders and suite set-ups.
- Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance.
- Assist in monitoring departmental productivity, labor costs, revenues, and operational expenses to support financial objectives.
- Support the implementation and adherence of departmental standards, policies, and Standard Operating Procedures.
- Assist with colleague training, coaching, performance development, and fostering positive working relationships within the department.
- Conduct pre-shift briefings and maintain effective communication with Culinary and other hotel departments to ensure seamless operations.
- Support promotional, merchandising, menu, and marketing initiatives to drive revenue and enhance the guest experience.
- Participate in regular operational and cleanliness inspections to ensure compliance with hotel and health standards.
- Maintain a visible floor presence during service periods and lead by example through hands-on operational support.
- Monitor inventory, supplies, equipment, fixtures, and furniture to ensure operational readiness and proper maintenance.
- Handle guest reservations, special requests, and service recovery situations with professionalism and care.
- Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of operational goals and service metrics.
- Support departmental participation in hotel environmental and sustainability initiatives.
- Maintain knowledge of the outlet’s POS system and ensure hotel standards, policies, and procedures are consistently followed.
- Attend meetings as required and perform additional duties or special projects as assigned.
- Must have excellent interpersonal, communication and organizational skills
- Must be MS Word, Excel and E-mail literate
- Understand and be committed to the health and safety issues in the workplace
- Previous management experience in a food and beverage setting, particularly in a restaurant
- Must be a highly motivated individual who is able to achieve results with minimal supervision
- Minimum of 3 years previous experience in a supervisory/management position in a union environment
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
- The salary range for this position is $60,960- 70,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience and/or work location
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry‑cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy.
We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
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