Server - Carletto

Gray Collection; Ottawa; On-site; CAD 21,000 - 30,000; Full time

Job summary

Gray Collection is seeking a friendly Server for Carletto in Ottawa. You will provide attentive food and beverage service, interact with guests, and support dining room operations to ensure a positive dining experience.

The role requires strong English and French communication, a flexible schedule including evenings and weekends, and a valid work permit. Join a team that values hospitality and teamwork.

Qualifications

• Minimum 1 year experience in food service.
• Excellent customer service skills.
• Strong interest in teamwork.
• Ability to work under pressure.
• Good organizational skills.
• Flexible schedule (evenings, weekends & holidays).
• Excellent oral and written communication in English and French.
• Valid work permit required.

Responsibilities

• Set up dining room before service.
• Greet guests and provide friendly, professional service.
• Present menus, advise guests, and take orders.
• Enter orders into the POS system.
• Serve food and beverages to established standards.
• Check in with guests to ensure satisfaction.
• Respond to guest requests and resolve concerns promptly.
• Process billing and payments accurately.
• Maintain cleanliness of dining room and service areas.
• Clear and reset tables efficiently.
• Collaborate with kitchen, bar, and team members for smooth service.
• Follow health, safety, and sanitation standards.
• Maintain professional appearance and attitude at all times.

Skills

Food service experience

Customer service

Teamwork

Work under pressure

Organizational skills

Flexible schedule

Bilingual (English/French)

Work permit

Job description

Carletto is the latest restaurant from Gray Collection, bringing the elegance and warmth of Italy to Ottawa. Inspired by traditional Italian gatherings and the simple pleasure of good food, the restaurant blends authentic cuisine with a contemporary spirit. Featuring fresh pasta, wood-fired pizzas, and carefully selected ingredients, each dish celebrates sharing and generosity.

The Server provides attentive and efficient food and beverage service while ensuring a positive and seamless dining experience. They follow service standards, interact with guests, and support overall dining room operations. The main responsibilities include but are not limited to:

RESPONSABILITIES

• Set up the dining room before service begins
• Greet guests and provide friendly, professional service
• Present menus, advise guests, and take orders accurately
• Enter orders into the POS system
• Serve food and beverages according to established standards
• Check in regularly with guests to ensure satisfaction
• Respond to guest requests and resolve concerns promptly
• Process billing and payments accurately
• Maintain cleanliness and organization of the dining room, service areas, and restrooms
• Clear and reset tables efficiently
• Collaborate with kitchen, bar, and team members to ensure smooth service
• Follow health, safety, and sanitation standards
• Maintain a professional appearance and attitude at all times

QUALIFICATIONS

• Minimum of one (1) year experience in food service
• Excellent customer service skills
• Strong interest in teamwork
• Ability to work under pressure
• Good organizational skills
• Flexible schedule with availability on evenings, weekends and holidays
• Excellent oral and written communication skills in English and French
• Valid work permit required