Server

Theuniversityunion; Woodstock; On-site; CAD 19,286,000 - 27,552,000; Full time

Job summary

Brightwater Senior Living in Woodstock, Ontario, is seeking a friendly dining server to provide exceptional service to residents, guests and coworkers. You will serve meals, greet residents, take orders, operate the POS, and balance at the end of each shift, while upholding Brightwater standards and confidentiality.

This role supports lunch and dinner service and may involve light housekeeping duties; previous hospitality experience is helpful, and training is provided.

Qualifications

• Strong communication skills, both verbal and written.
• Must maintain confidentiality of resident and staff information.
• Ability to remain calm with upset guests.
• Experience with POS systems and handling transactions.
• Follows state/provincial regulations for certifications as required.

Responsibilities

• Assure menu holders are clean, correct menu is in menu holders, and placed on table.
• Assist with bussing tables after first course served and at end of meal.
• Clean and sanitize tables and chairs.
• Serve beverages, cereals, soups, salads, meals, and desserts.
• Greet residents and take orders, deliver to kitchen with accuracy.
• Deliver orders to kitchen and ensure adaptive equipment is available when needed.
• Perform housekeeping and laundry duties as assigned.
• Adhere to community policies, dress/appearance code, and promote excellent customer service.
• Represent the community in a professional, courteous manner.

Skills

Communication skills

Conflict management

POS and cash handling

Data confidentiality

Customer service

Job description

• Location 511 Finkle Street,Woodstock, ON, N4V 0C4,Canada
• Job Category Dining, Server , Hospitality
• Required Degree NONE
• Manage Others No

Position Summary:

Provide exceptional service to all residents, guests and coworkers by performing essential duties effectively and efficiently. Serve meals to residents in an efficient, courteous and friendly manner, all the while holding up Brightwaters standard and expectations.

Qualifications:

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Maintain any other certifications as required by state or provincial regulations.
• Ability to remain calm when confronted with angry guests.
• Ability to operate P.O.S. computer, make correct change, process credit card transactions and balance at the end of shift.
• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Responsibilities for Lunch and Dinner:

• Assure menu holders are clean, correct menu is in menu holders, and placed on table.
• Assist with bussing tables after first course served and at end of meal.
• Clean and sanitize tables and chairs.
• Sanitize placemats and set on tables.
• Spot clean and vacuum carpet.
• Clean table and chair legs (monthly).
• Prepare server station for lunch and supper.
• Serve fresh bread in basket per assigned meal.
• Serve lunch and dinner
• Greet residents (and visitors if applicable) at table before taking orders or serving.
• Politely and efficiently take meal orders and deliver them to kitchen.
• Assure adaptive equipment is present for residents who require it.
• Serve beverages, cereals, soups, salads, meals, and desserts.
• Complete side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
• Perform housekeeping and laundry duties as assigned.

Other Job Duties & Responsibilities:

• Adhere to all community policies and procedures.
• Adhere to dress/appearance code. (Changes in attire may be permitted for special circumstances as directed by your supervisor).
• Perform all assigned work for the agreed-upon wage, accepting no additional payment or gifts from residents, vendors, or others.
• Promote resident advocacy and demonstrate excellent customer service skills.
• Serve as a role model for other employees by displaying a responsible, cooperative, respectful, and positive attitude.
• Represent the community in the community at large in a professional, courteous, and friendly manner.
• Demonstrate ability to perform duties under time constraints and deadlines.
• Attend education and training classes as required by state or provincial regulations.
• Perform other duties as assigned.

Commitment To Equal Opportunity

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family/parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, status as a veteran or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.